Ben Fox

Managing Director & Owner, PTS Managed Services

Ben Fox is the Managing Director and owner of PTS Managed Services, a Hong Kong–based IT services firm trading since 2001. He has spent the last two decades delivering managed IT support, technology projects, AV design and procurement for foreign businesses operating across Hong Kong, Mainland China, Singapore and the wider APAC region.

Areas of expertise

Ben writes and advises on the practical realities of running IT in Hong Kong and China for multinational businesses. His core areas:

Managed IT services and helpdesk operations for foreign-owned offices in HK and China
Cybersecurity for SMEs and regulated firms, including ISO 27001-aligned controls
Microsoft 365 and Azure adoption, including the operational reality of M365 in Mainland China (21Vianet vs global tenants)
IT procurement across Hong Kong, China and Singapore — vendor selection, cross-border logistics, RMB invoicing
Office IT fit-outs, structured cabling, AV and meeting-room design
China-specific compliance: PIPL, the Cybersecurity Law and network access realities for Western businesses
Virtual CIO and IT advisory work for businesses without an in-house technology lead

Credentials

Managing Director, PTS Managed Services (Hong Kong) — since founding
PTS holds ISO/IEC 27001 certification for information security management
PTS services are aligned to ISO/IEC 20000 IT service management
British-owned company with on-the-ground engineering teams in Hong Kong, Shanghai and Singapore

Get in touch

For client questions, partnership enquiries or media requests, contact [email protected], connect via LinkedIn, or use the contact form.

Articles by Ben Fox

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