Virtual CIO & Fractional CTO Service
IT Advisory Services, Hong Kong
Virtual CIO and Fractional CTO
Senior technology leadership when you do not have an in-house CIO, CTO, or Head of IT. We help you make the right decisions, run disciplined vendor selection, and deliver change without drama.
Who this is for
This service is designed for organisations in Hong Kong and across APAC that need leadership and structure, not another reseller pitch. Typical situations include:
- You have no CIO/CTO, or your IT manager is stretched keeping the lights on.
- You are planning material change: cloud migration, office move, network refresh, security uplift, M365 overhaul.
- You want an objective vendor selection process that you can defend internally.
- You need governance: budgets, priorities, risk ownership, and decisions made on evidence.
- Leadership wants visibility: what is at risk, what it costs, and what happens next.
If you already have an MSP, this service can sit above them as independent leadership and governance.
What we do
Pick a single engagement, or combine them under a monthly retainer.
Technology assessment
Rapid, structured review of your environment and operating model.
- Infrastructure, cloud, identity, endpoint and security basics
- Applications, data, integrations and operational dependencies
- Vendors, contracts, licensing exposure and technology spend
- Support, change control, documentation and basic governance
Roadmap and budgeting
A practical plan you can execute, with priorities and trade-offs.
- 12 to 24 month roadmap with milestones and sequencing
- Options and cost bands, not guesswork
- Risk register, quick wins and “stop doing” recommendations
- Board-ready summary for non-technical stakeholders
RFP and vendor selection
We run a disciplined process so you can buy with confidence.
- Requirements workshops and scope definition
- RFP pack, scoring model and evaluation approach
- Bidder Q&A, demos, shortlist management and scoring sessions
- Negotiation support, acceptance criteria and implementation plan
Vendor governance
Make suppliers accountable and keep spend under control.
- SLAs, KPIs, service reviews and escalation structure
- Contract and renewal strategy, including benchmarking
- Supplier performance reporting and action tracking
- Third-party risk reviews and evidence packs for stakeholders
Project assurance
Independent oversight for major change, including rescue work.
- Plan realism checks, RAID log and risk management
- Weekly governance, decision papers and milestone gates
- Supplier accountability and delivery performance tracking
- Executive updates that make decisions easy
Security and resilience oversight
Practical risk control without turning your business into a paperwork factory.
- Minimum control baseline and security roadmap
- Backup and recovery assurance, including restore testing
- Incident readiness and response support
- Audit and client questionnaire readiness
Engagement options
Choose a fixed-scope engagement for assessment and RFP work, or a monthly retainer for ongoing leadership. We will define what is included, what is excluded, and who owns which decisions.
Baseline and Roadmap
Clarity fast, with a plan you can execute.
- Stakeholder interviews and discovery
- Current-state summary, gaps and risks
- Quick wins and stabilisation actions
- 12 to 24 month roadmap with cost bands
- Executive / board-ready pack
Best for: organisations that are reacting to problems and want a structured plan.
RFP and Selection
A disciplined process you can defend internally.
- Requirements workshops and scope definition
- RFP pack, scoring model and bidder instructions
- Vendor longlist, shortlist and bid management
- Demo scripts, evaluation sessions and scoring
- Commercial comparison and negotiation support
- Acceptance criteria and implementation handover
Best for: selecting an MSP, telco, cloud partner, security provider, or platform.
Fractional CIO/CTO
Ongoing leadership without a full-time hire.
- Governance cadence: steering and executive reporting
- Roadmap ownership and quarterly refresh
- Vendor governance: SLAs, service reviews and escalation
- Budget planning and prioritisation support
- Project assurance for major initiatives
Best for: organisations that need consistent direction and decision support.
What the first 90 days looks like
Most clients want confidence quickly. We focus on getting visibility, stopping avoidable risk, and producing a roadmap that you can execute. If there is an urgent change programme, we adapt the cadence and prioritise project assurance.
Days 1 to 15: Get the facts
- Stakeholder interviews and objectives
- Access and information gathering (inventories, contracts, diagrams)
- Review current support model, vendors, and escalation paths
- Initial risk review and quick wins
- Agree governance cadence and decision owners
Days 16 to 45: Assess and prioritise
- Current-state assessment and gap analysis
- Identify critical risks (security, resilience, obsolescence, single points of failure)
- Define target-state principles (what “good” looks like)
- Draft roadmap with options and sequencing
- Create an initial budget view (cost bands and trade-offs)
Days 46 to 90: Decide and execute
- Roadmap sign-off and communications
- Launch RFPs for priority changes (if required)
- Introduce supplier governance: SLAs, KPIs, service reviews
- Project assurance for active programmes
- Executive reporting that makes decisions easy
Why PTS
You are not buying “advice”. You are buying clarity, discipline, and delivery support. We combine independent leadership with hands-on experience running IT operations and change programmes in Hong Kong.
Independent and practical
We focus on outcomes, risk, and delivery. You get a plan you can execute and a selection process you can defend.
- Vendor-neutral decision support
- Clear scope and accountability
- Written artefacts that your team can use
- Governance that improves supplier performance
Local delivery with APAC context
We understand APAC suppliers, cross-border procurement, and the realities of on-site delivery in Hong Kong.
- Works alongside your existing MSP and vendors
- Experience across managed services, projects, and advisory
- Ability to execute, not just recommend
- Clear escalation and decision-making structure
Established in Hong Kong
Since 2001
What we deliver
Managed services, IT consultancy, AV consulting
Where we work
Hong Kong, Mainland China, APAC
FAQs
A few common questions. If you want a quick answer on fit and approach, book a call and we will be direct about whether this is right for your situation.
Is this the same as managed IT services?
No. Managed services is operational delivery (support, monitoring, day-to-day changes). Virtual CIO / Fractional CTO is leadership and governance: roadmap, prioritisation, vendor selection, supplier accountability, and delivery assurance. We can do both, but we keep the roles clear.
Will you replace an internal IT manager or team?
Not usually. In many cases we sit above an IT manager, giving structure, executive cover, and decision support. If you have nobody internal, we can fill the leadership gap until you hire.
Can you work with our existing MSP and vendors?
Yes. This is common. We introduce governance, accountability, and a clear escalation structure without disrupting operations. If your current suppliers perform, you keep them. If they do not, you will have evidence to act.
Do you take commission from vendors?
No. If we recommend a supplier, it is based on fit and evidence, not commission. If any commercial relationship exists, it is declared upfront.
How do you stop scope creep and “being pulled into support”?
We define deliverables and cadence in writing. Advisory work produces written outputs: roadmap, scoring models, decision papers and governance packs. Day-to-day support remains with your MSP or internal team unless explicitly included.
What does a retainer actually include?
A regular governance cadence (usually monthly steering, with weekly touchpoints during active change), vendor oversight, roadmap ownership, executive reporting, and project assurance for agreed initiatives. We will document what is included and set response expectations.
Do you work on-site in Hong Kong?
Yes. We can work remote, hybrid or on-site. For assessments and stakeholder work, on-site time is usually helpful.
What size organisations is this suited to?
Typically 30 to 500 staff, or any organisation with meaningful technology spend and change planned. Smaller businesses can still benefit if the change is material and risk-sensitive.
Can you help us hire a permanent CIO/CTO or Head of IT?
Yes. We can define the role, help interview candidates, and create a 90-day plan so the handover is clean.
What does it cost?
It depends on scope, urgency, number of sites, and vendor complexity. Assessments and RFPs can be fixed-fee. Retainers are priced around the cadence and expected involvement. If you share headcount, number of sites, vendor count, and the change programme, we can price it quickly.