Wi-Fi Design, Connectivity and Performance
Business Wi-Fi Design and Troubleshooting in Hong Kong
PTS designs, fixes and manages enterprise-grade Wi-Fi for offices, schools and multi-site organisations in Hong Kong and APAC. We use proper wireless surveys and heat mapping to remove dead zones, improve roaming and keep performance stable under real load.
What we do
We design and support business Wi-Fi that works properly under real load. That means the right access point placement, correct configuration, and a network that is secure and easy to manage.
Wi-Fi design for new offices
Survey-led design for reliable coverage, roaming, and capacity before you move in.
Fix poor performance
Resolve dropouts, dead zones, slow speeds, and unstable roaming with proper diagnosis.
Heat mapping and surveys
Wireless surveys to validate coverage, identify interference, and confirm the design on-site.
Guest Wi-Fi and segmentation
Separate guest traffic from corporate systems with clean access control and reporting.
Multi-site standardisation
Consistent Wi-Fi configuration across offices and campuses, with central management.
Managed Wi-Fi
Ongoing monitoring, patching, and support so Wi-Fi stops being a recurring business issue.
How we fix Wi-Fi performance issues
“Upgrade the internet” is rarely the answer. Most Wi-Fi problems come from coverage, interference, poor configuration, or too many devices competing for airtime. We diagnose the root cause and fix it properly.
1. Baseline and symptoms
Confirm what users see, where it happens, and when. We map the problem to rooms, floors, or device types.
2. Wireless survey
Measure signal strength, noise, channel overlap, roaming behaviour, and airtime utilisation.
3. Identify constraints
Building materials, neighbouring networks, AP placement, client device behaviour, and upstream switching.
4. Fix configuration
Channel plans, transmit power, band steering, minimum data rates, roaming tuning, and SSID strategy.
5. Add or move access points
Only when needed. We place APs for capacity and coverage, not guesswork.
6. Validate and document
Post-change survey results, user validation, and a clear handover with the new standard.
Managed Wi-Fi
If Wi-Fi is business-critical, it should be managed like any other core system. We monitor performance, keep firmware current, and resolve issues before they become recurring outages.
Monitoring and alerting
Uptime, client experience, AP health, capacity pressure, and unusual behaviour.
Configuration standards
Consistent SSID strategy, segmentation, access control, and change control across sites.
Firmware and security updates
Planned patching and vulnerability response without breaking production Wi-Fi.
Performance reporting
Clear reporting on client experience, stability, and the top drivers of tickets.
User support and escalation
Helpdesk support for user issues, with engineers available when it is a real network fault.
Multi-site management
Centralised control for organisations with multiple offices, campuses, or sites.
Contact us.
Our Clients
Cloud Services Company
Comprehensive infrastructure design for a new office space in a premium Shanghai building for a global cloud services leader.Premier League Football Team
Full infrastructure design, procurement and installation management for regional offices, with ongoing IT managed services support.Global Financial Services Company
Infrastructure consultancy, design, and project management for new premium office spaces for a top financial services firm.Groceries and Merchandising
24/7 Helpdesk to provide comprehensive support for the infrastructure and networks in regional offices.ISO Certifications
At PTS Hong Kong we are always striving for ever greater delivery efficiency, security and process management. This focus on quality translates into outstanding services delivered to our clients. We take service management seriously, it is this operational excellence which gives you, the client, confidence that your technology will deliver when you need it the most.
Because of this relentless pursuit of service management efficiency, we at PTS Hong Kong have recently been awarded the ISO 20000-1 (IT Service Management) globally recognised certification. PTS is now also certified in ISO 27001 (Information Security). We operate on the basis of continual service improvement, we can always do more, do better and improve the services that we offer our clients.
International School
Server, storage, networks, and on-site IT support management, with complex infrastructure and Wi-Fi rebuild projects for a prestigious school.
Asset Management Company
Regional projects in cabling, infrastructure, data centers, and networks, along with IT and FM managed support services across APAC.
