PTS Managed Services · Free self-assessment

How mature is your company's IT?

About three minutes, in plain English — answer Yes, No or Not sure to questions about everyday things, no IT knowledge needed. You get a clear picture of where you stand, what's worth checking, and a proposed scope of services. Keep it as a PDF, or send it to PTS and we'll validate it with a free assessment and a costed proposal.

What you get

A clear picture of where your IT stands — no jargon, "not sure" is a fine answer
What's missing, what's worth checking, and why each one matters
A proposed scope of services, traceable to your answers — no prices, no obligation
Your own PDF copy; nothing leaves your browser unless you submit

Who you are

Seven quick questions — no IT knowledge needed. They tailor the checklist and the proposed scope: a five-person cloud-only firm and a 200-person firm with servers in two countries are not marked against the same list.

How many people?

What kind of business?

Where are your offices?Select all that apply

Do you have your own servers?

Do you have in-house IT?

Are you regulated?

How do people work?

What you have today

Answer from everyday experience — no jargon, no trick questions. "Not sure" is a perfectly good answer: it usually means "worth checking", and those are exactly the items a free assessment checks first.

Accounts & passwords

When you sign in to work email from a new device, do you have to confirm it with your phone (a code or an app approval)?Why it mattersThat one step stops most account break-ins

When someone leaves the company, is all their access switched off the same day?Why it mattersEx-staff accounts are the most common loose end

Does the team use a password manager — rather than reusing passwords or keeping them in a spreadsheet?Why it mattersOne reused password can open many doors

Computers & devices

If a work laptop was lost or stolen today, could it be locked or wiped remotely?Why it mattersA lost laptop shouldn't mean lost company data

Do all computers run business-grade security software that someone actually monitors — not just free antivirus?Why it mattersModern attacks walk straight past free antivirus

Are computers and software kept up to date automatically, with no machines stuck on old versions?Why it mattersOut-of-date software is the most common way in

Email & files

Do scam and phishing emails rarely make it through to your inboxes?Why it mattersPhishing is how most companies get caught

If someone deleted an important email or file six months ago, could you get it back today?Why it mattersDeleted-and-gone is a business risk, not an IT detail

Are sensitive files — HR, payroll, contracts — only visible to the people who should see them?Why it mattersPayroll open to everyone is a very common surprise

When things go wrong

Has anyone actually tested restoring your backups in the last year?Why it mattersAn untested backup is a hope, not a plan

If your systems went down — or you were hacked — tomorrow morning, is there a written plan for who does what?Why it mattersThe first hour decides how bad it gets

Support & housekeeping

When something breaks, is there one place to report it — and does it get fixed quickly, with nothing lost in someone's inbox?Why it mattersSupport by chat message doesn't scale or improve

If your IT person or provider disappeared tomorrow, would you still have the passwords, licences and documentation?Why it mattersKey-person risk is the most common small-business exposure

Has your team had any security awareness training in the last year?Why it mattersPeople catch what filters miss — if they've been shown how

Is there an IT budget and a rough plan for the next 12 months?Why it mattersReactive spend always costs more than planned spend

Office network

Was your office network — Wi-Fi, firewall — professionally set up and is it looked after, with guest Wi-Fi separate from company systems?Why it mattersThe free router from the ISP is not a security boundary

Servers

China

Compliance

What you need

Select everything on your mind — this is what shapes the proposed scope. There are no wrong answers and nothing here commits you to anything.

What would you change or add?Select all that apply

When?

Your IT maturity assessment

11–50 people · Other · Hong Kong · cloud only · no in-house IT · not regulated · hybrid

Three minutes makes this yours

Answer who you are, go through what you have (Yes / Not sure / No — "not sure" is fine) and pick what you need. This page then shows your position, what's worth checking, and a proposed scope of services. The scope below shows a typical starting position for a firm of this profile.

Confirmed in place

0 of 16

nothing answered yet

Maturity

Not yet assessed

answer the checklist to see your level

Worth checking

answered "not sure" — the first things a free assessment confirms

What a starting scope typically looks like

Answer the steps above and this becomes specific to you.

Fully managed IT support

Helpdesk, on-site engineers, monitoring, updates and vendor management under one agreement — your IT department, delivered as a service.

Because you told us: no dedicated in-house IT; support isn't tracked to response times.

Cybersecurity uplift

Phone-confirmed sign-ins everywhere, monitored protection on every computer, hardened email and staff training — the baseline attackers assume you don't have.

Because you told us: sign-ins aren't confirmed by phone everywhere; computers aren't under monitored protection; scam emails are getting through; no recent staff security training.

Microsoft 365 security & backup

Your Microsoft 365 set up properly and backed up independently — so deleted email and files can always come back.

Because you told us: deleted email or files can't reliably be recovered; sensitive files aren't restricted to the right people.

Backup & business continuity

Backups that are tested, a written plan for the bad day, and someone who has rehearsed it — proven, not assumed.

Because you told us: backups have never been restore-tested; no written plan for an outage or attack.

Office network & Wi-Fi

Business-grade firewall and Wi-Fi with guest access separated — engineered and looked after, not accumulated.

Because you told us: the office network isn't confirmed professionally set up and maintained.

IT advisory & documentation

A documented IT estate, a 12-month plan and budget, and someone senior to own it with you — without hiring an IT director.

Because you told us: passwords, licences and documentation live with one person; no IT budget or 12-month plan.

Opens your browser's print dialog — choose "Save as PDF". Includes your profile, position and proposed scope. Nothing is sent to PTS unless you submit below.

Get your free assessment — and a costed proposal

Send this to PTS and within two business days we'll come back to arrange a free assessment — a structured conversation with an engineer, not a sales call — then a costed, prioritised proposal for the scope above. Your answers are attached automatically.

• When you sign in to work email from a new device, do you have to confirm it with your phone (a code or an app approval)?
• When someone leaves the company, is all their access switched off the same day?
• Does the team use a password manager — rather than reusing passwords or keeping them in a spreadsheet?
• If a work laptop was lost or stolen today, could it be locked or wiped remotely?
• Do all computers run business-grade security software that someone actually monitors — not just free antivirus?
• Are computers and software kept up to date automatically, with no machines stuck on old versions?
• Do scam and phishing emails rarely make it through to your inboxes?
• If someone deleted an important email or file six months ago, could you get it back today?
• Are sensitive files — HR, payroll, contracts — only visible to the people who should see them?
• Has anyone actually tested restoring your backups in the last year?
• If your systems went down — or you were hacked — tomorrow morning, is there a written plan for who does what?
• When something breaks, is there one place to report it — and does it get fixed quickly, with nothing lost in someone's inbox?
• If your IT person or provider disappeared tomorrow, would you still have the passwords, licences and documentation?
• Has your team had any security awareness training in the last year?
• Is there an IT budget and a rough plan for the next 12 months?
• Was your office network — Wi-Fi, firewall — professionally set up and is it looked after, with guest Wi-Fi separate from company systems?

Accounts & passwords:
  [ ? ] When you sign in to work email from a new device, do you have to confirm it with your phone (a code or an app approval)?
  [ ? ] When someone leaves the company, is all their access switched off the same day?
  [ ? ] Does the team use a password manager — rather than reusing passwords or keeping them in a spreadsheet?
Computers & devices:
  [ ? ] If a work laptop was lost or stolen today, could it be locked or wiped remotely?
  [ ? ] Do all computers run business-grade security software that someone actually monitors — not just free antivirus?
  [ ? ] Are computers and software kept up to date automatically, with no machines stuck on old versions?
Email & files:
  [ ? ] Do scam and phishing emails rarely make it through to your inboxes?
  [ ? ] If someone deleted an important email or file six months ago, could you get it back today?
  [ ? ] Are sensitive files — HR, payroll, contracts — only visible to the people who should see them?
When things go wrong:
  [ ? ] Has anyone actually tested restoring your backups in the last year?
  [ ? ] If your systems went down — or you were hacked — tomorrow morning, is there a written plan for who does what?
Support & housekeeping:
  [ ? ] When something breaks, is there one place to report it — and does it get fixed quickly, with nothing lost in someone's inbox?
  [ ? ] If your IT person or provider disappeared tomorrow, would you still have the passwords, licences and documentation?
  [ ? ] Has your team had any security awareness training in the last year?
  [ ? ] Is there an IT budget and a rough plan for the next 12 months?
Office network:
  [ ? ] Was your office network — Wi-Fi, firewall — professionally set up and is it looked after, with guest Wi-Fi separate from company systems?

Your name *

Work email *

Company (optional)

Phone (optional)

Anything else we should know? (optional)

Free assessment · Costed proposal · No obligation · Goes to our inbox, not a database

Is this really free?

Yes. The self-assessment, the PDF, the assessment conversation and the proposal are all free and carry no obligation. We do it because a well-scoped conversation is the best first meeting either of us can have.

What happens after I submit?

A PTS consultant reviews your answers and comes back within two business days to arrange the free assessment — a structured conversation with an engineer to validate the picture. You then get a costed, prioritised proposal. No drip campaigns, no cold calls beyond that.

What happens to my answers?

They go to our inbox to prepare your assessment, and nowhere else — not into a marketing database, not to third parties. Until you press submit, everything stays in your browser.

The PTS IT Maturity Assessment is a self-assessment against the practices PTS considers baseline for Hong Kong businesses of your profile. It is indicative until validated, and it is not audit, legal or compliance advice. PTS Managed Services Limited — ISO/IEC 27001 and ISO/IEC 20000 certified. Practice set current at 26 August 2026. SFC-licensed firm? See the SFC Licence Navigator for your regulatory obligations.