Audio Visual Solutions
Audio Visual Solutions in Hong Kong
PTS delivers end-to-end audio visual (AV) solutions for modern workplaces in Hong Kong. We support live meeting rooms, design and standardise collaboration spaces, and deliver specialist projects including LED video walls. Vendor-neutral, operationally focused, and built for reliability.
AV Support
Helpdesk support, on-site troubleshooting, preventative maintenance, and meeting assurance.
AV Design and Consultancy
Room standards, vendor-neutral design, procurement support, and delivery oversight.
LED Video Walls
Design, install, and ongoing support for LED walls in offices and reception areas.
Design High Impact AV Spaces
Common AV Problems We Fix
If senior staff need help to start a call, your AV is not doing its job. We focus on uptime, simplicity, and predictable performance across every room type.
Unreliable meetings
- “No audio” or “no camera” at the worst possible time
- Intermittent faults that keep coming back
- Rooms that behave differently across floors or sites
Over-complicated rooms
- Too many steps to start a meeting
- Confusing control panels and inconsistent labels
- Complexity added for features nobody actually uses
No operational ownership
- Installers finish, then support becomes unclear
- No documentation, no standards, no escalation routes
- No preventative maintenance, only repeated break-fix
AV Support Services
Practical AV support that keeps meeting rooms running. We can operate as your day-to-day AV support team, or augment internal IT for higher-value spaces and important meetings.
Helpdesk and Remote Support
- Triage and resolution for meeting room faults
- User guidance for common meeting room scenarios
- Escalation management with AV vendors
On-site Troubleshooting
- Room visits for hardware faults and cabling issues
- Replacement coordination and RMA handling
- Post-fix validation so the room is stable
Preventative Maintenance
- Regular checks, firmware planning, and health reporting
- Known-issue remediation before it impacts meetings
- Asset register and lifecycle recommendations
Meeting Assurance
- Pre-meeting checks for board meetings and VIP calls
- On-call support for high-importance sessions
- Rapid recovery if something fails mid-meeting
Multi-vendor Environments
- Support across mixed AV estates
- Clear ownership, documentation, and escalation routes
- Reduction of repeat faults through root-cause work
Service Reporting
- Ticket trends and recurring failure analysis
- Room reliability and user-impact reporting
- Prioritised improvement plan, not guesswork
AV Design and Consultancy
AV that works starts with standards and disciplined delivery. We design meeting room types that match how your teams actually work, and we help you procure and deliver without vendor lock-in.
Room Standards
- Small, medium, large rooms, boardrooms, training spaces
- Consistent user experience across all rooms
- Standard device lists, drawings, and configurations
Design Documentation
- Requirements definition and stakeholder workshops
- Bill of materials (BoM) and budget guidance
- Implementation-ready documentation for installers
RFP and Vendor Selection
- RFP scope, response evaluation, and clarification management
- Technical and commercial comparison, like-for-like
- Reduced risk of expensive change requests later
Delivery Oversight
- Site coordination with contractors and project teams
- Installation quality control and issue management
- Testing, commissioning, and sign-off
Commissioning and Tuning
- Audio tuning, camera framing, and usability checks
- Control system logic validation
- Stability checks under real meeting conditions
Handover and Support Readiness
- As-built documentation and room guides
- Support runbooks and escalation routes
- Support transition so rooms stay stable after go-live
LED Video Walls
LED walls can look brilliant, but only if the specification, integration, and ongoing support are handled properly. We design and deliver LED walls that work reliably in real environments.
Specification and Design
- Pixel pitch and viewing distance guidance
- Brightness, content sources, and control requirements
- Infrastructure planning including power and cooling
Installation and Integration
- Coordination with builders and MEP contractors
- Integration with AV control, switching, and sources
- Commissioning and acceptance testing
Ongoing Support
- Fault response and spare strategy
- Preventative maintenance and health checks
- Lifecycle planning to avoid surprise failures
AV Case Studies
Real examples (even anonymised) are one of the quickest ways to improve trust and conversion. Use these as placeholders and replace with your own projects.
Financial services: meeting room reliability uplift
Problem: Frequent meeting failures and repeated faults across key rooms.
What we did: Support model, stabilisation work, preventative maintenance, vendor escalation management.
Outcome: Fewer repeat incidents and more reliable executive meeting spaces.
Workplace refresh: AV design and delivery oversight
Problem: Office refresh with risk of inconsistent room experience and unclear responsibilities.
What we did: Room standards, BoM, RFP evaluation, commissioning and handover.
Outcome: Consistent rooms that users could operate without support calls.
How can PTS help you?
FAQs
Straight answers to the questions we hear most often from organisations in Hong Kong.
Do you provide AV support in Hong Kong?
Yes. We provide helpdesk support and on-site troubleshooting in Hong Kong, with preventative maintenance and service reporting options.
Can you support Microsoft Teams Rooms and Zoom Rooms?
Yes, where they form part of the meeting room environment we are supporting. We focus on reliability, usability, and reducing repeat incidents.
Can you take over a multi-vendor AV estate?
Yes. We document the environment, define ownership, create escalation routes, and stabilise recurring fault areas.
Do you support important meetings and events?
Yes. We offer meeting assurance including pre-checks and rapid response for board meetings and high-importance calls.
What does preventative maintenance include?
Routine room checks, known-issue remediation, firmware planning, asset tracking, and recommendations to improve reliability.
Do you deliver LED video walls end to end?
Yes. We help specify the right solution, manage integration and testing, and provide an ongoing support plan.
Our Clients
Cloud Services Company
Comprehensive infrastructure design for a new office space in a premium Shanghai building for a global cloud services leader.Premier League Football Team
Full infrastructure design, procurement and installation management for regional offices, with ongoing IT managed services support.Global Financial Services Company
Infrastructure consultancy, design, and project management for new premium office spaces for a top financial services firm.Groceries and Merchandising
24/7 Helpdesk to provide comprehensive support for the infrastructure and networks in regional offices.ISO Certifications
At PTS Hong Kong we are always striving for ever greater delivery efficiency, security and process management. This focus on quality translates into outstanding services delivered to our clients. We take service management seriously, it is this operational excellence which gives you, the client, confidence that your technology will deliver when you need it the most.
Because of this relentless pursuit of service management efficiency, we at PTS Hong Kong have recently been awarded the ISO 20000-1 (IT Service Management) globally recognised certification. PTS is now also certified in ISO 27001 (Information Security). We operate on the basis of continual service improvement, we can always do more, do better and improve the services that we offer our clients.
International School
Server, storage, networks, and on-site IT support management, with complex infrastructure and Wi-Fi rebuild projects for a prestigious school.
Asset Management Company
Regional projects in cabling, infrastructure, data centers, and networks, along with IT and FM managed support services across APAC.
