IT Support for Education
IT Support for Schools and Educational Institutions in Hong Kong
Managed IT services and technology support tailored for international schools, universities, and education providers across Hong Kong and APAC
PTS Managed Services has over 24 years of experience delivering IT support to businesses and institutions across Hong Kong and APAC. We understand the unique demands of the education sector — from managing complex multi-site networks and shared device fleets to supporting staff, students, and parents across different campuses and time zones.
Whether you are an international school, a university, a tutoring centre, or a private education group, PTS provides the technology foundation your institution needs to teach, collaborate, and grow without IT interruptions.
IT SUPPORT FOR EDUCATION
Key IT Services for Schools and Educational Institutions
From managing shared device fleets to securing multi-campus networks, PTS delivers structured IT support that keeps your institution running, your staff productive, and your students connected.
Managed IT Support for Schools
Helpdesk and on-site IT support covering staff devices, classroom technology, administrative systems, and shared resources. We resolve day-to-day issues quickly and keep communication clear throughout.
Device Fleet Management
Deployment, configuration, and ongoing management of laptops, tablets, and shared classroom devices. We handle imaging, software distribution, and patch management across your device estate.
Network and Wi-Fi Support
Support for campus LAN, Wi-Fi infrastructure, and internet connectivity. We troubleshoot performance issues, manage access policies, and design reliable wireless networks across multiple buildings and sites.
Microsoft 365 and Google Workspace
Administration and support for Microsoft 365 and Google Workspace in education environments, including user account management, email, Teams or Meet, shared drives, and collaboration tools for staff and students.
Cybersecurity for Education
Endpoint protection, email security, and access controls designed to protect student data, staff records, and institutional systems. We help education providers meet data governance and compliance obligations.
Multi-Site and International School IT
IT support across multiple campuses and countries, with consistent service delivery regardless of location. We work with international school groups managing infrastructure across Hong Kong, China, and APAC.
What our Education IT Support covers
Schools and educational institutions face unique IT challenges — from managing hundreds of student devices to maintaining safe, secure networks across multiple sites. This is what PTS supports day to day.
Helpdesk and Remote Support
A structured helpdesk for staff and IT coordinators to raise issues. All tickets are logged, tracked, and resolved with clear communication. Remote support resolves the majority of day-to-day problems without waiting for an engineer on site.
On-Site IT Support (Hong Kong)
Engineers available for on-site visits across Hong Kong Island, Kowloon, and the New Territories. Ideal for hardware faults, AV and classroom technology, network cabling, and planned maintenance work during school holidays.
Identity and Access Management
User account provisioning and deprovisioning for staff and students, including onboarding at the start of each academic year and transitions between year groups, roles, and sites.
AV and Classroom Technology
Support for interactive displays, projectors, videoconferencing systems, and hybrid learning setups. We ensure classroom technology is reliable and easy for teachers to use without technical assistance.
Server and Infrastructure Monitoring
Proactive monitoring, patching, and maintenance for school servers and core infrastructure to reduce outages, improve stability, and ensure systems are available during teaching hours.
IT Strategy and Planning
Practical IT roadmap support for school leadership and operations teams. We help plan device refresh cycles, infrastructure upgrades, and technology investments aligned to your academic calendar and budget.
Education IT Support FAQs
Do you provide IT support specifically for international schools in Hong Kong?
Yes. PTS has experience supporting international schools across Hong Kong, including managing complex multi-site networks, shared device fleets, and IT systems used by staff, students, and parents. We understand the operational demands of the academic calendar and provide support that works around teaching and administrative schedules.
Can you support both Microsoft 365 and Google Workspace environments?
Yes. We support schools and educational institutions using Microsoft 365, Google Workspace, or a combination of both. Our team handles user account management, email, collaboration tools, and day-to-day administration for both platforms.
How do you handle IT support across multiple school campuses?
We deliver consistent IT support across multiple campuses through a combination of remote helpdesk and scheduled on-site visits. For school groups operating across Hong Kong, China, or wider APAC, we coordinate support to ensure each site receives the same standard of service.
Can you manage large numbers of student and staff devices?
Yes. We manage device fleets for education institutions, including imaging, deployment, software configuration, patch management, and end-of-life device handling. Whether you are deploying laptops, tablets, or shared classroom devices, we can manage the full lifecycle.
What response times do you offer for school IT support?
Response times are agreed within your support contract and aligned to business impact. Critical issues affecting teaching or core operations are prioritised and escalated immediately. We design support arrangements around the academic year and can provide extended cover during key periods such as term start and examination season.
How do you support data protection and student data security?
We implement endpoint protection, email security controls, access policies, and data governance practices to help schools protect student and staff data. We work with school leadership and IT coordinators to ensure systems meet applicable data protection obligations and best practice standards.
Ready to improve IT support at your school?
Speak to PTS about a managed IT support arrangement tailored to your institution. We work with international schools, universities, and education groups across Hong Kong and APAC.