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PTS Tech Troubleshooting Guide

WiFi Connection Problems on a Windows Machine

Experiencing trouble with your WiFi connection can be frustrating, especially when it hampers your work productivity or personal leisure activities. If you’re a Windows user facing this issue, here is a step-by-step guide to help you resolve your WiFi connection problems.

1. Confirm The Issue:

First, let’s make sure it’s a problem with your computer and not the network itself. Try connecting another device to your WiFi network. If other devices can connect successfully, then the problem is likely with your Windows machine.

2. Reboot Your System:

The first and simplest troubleshooting step is to reboot your computer. Many temporary issues can be resolved with a simple restart.

3. Check WiFi is Enabled:

Sometimes, the problem might be as simple as the WiFi being turned off. To check this:

  • Go to the System Tray in the lower right-hand corner of your screen.
  • Click on the network icon.
  • Make sure the WiFi is turned on. If it’s not, turn it on and try connecting to the WiFi network again.

4. Disconnect and Reconnect to the Network:

This process can force your computer to reconfigure its connection to the WiFi network.

  • Go to the network icon in the System Tray, click on it.
  • From the list, click on the network you want to connect to, then click Disconnect.
  • Wait for a few moments, then click on the network again and click Connect.

5. Forget and Re-add the Network:

Forgetting the network will erase the current configuration and allow you to set up the connection anew.

  • Press Windows Key + I to open Settings.
  • Go to Network & Internet > WiFi > Manage known networks.
  • Click on your network and choose Forget.
  • Reconnect to your network by typing in the password.

6. Run the Network Troubleshooter:

Windows has a built-in troubleshooter that can help identify and potentially resolve the issue.

  • Press Windows Key + I to open Settings.
  • Go to Update & Security > Troubleshoot > Additional troubleshooters.
  • Click on Internet Connections and then Run the troubleshooter.

7. Update Your Network Adapter Driver:

An outdated network adapter driver can cause connectivity problems.

  • Press Windows Key + X and select Device Manager.
  • Expand Network Adapters, then right-click on your WiFi adapter and select Update driver.
  • Select “Search automatically for updated driver software” and follow the prompts.

8. Reset Your Network:

As a last resort, if nothing else works, you might need to reset your network settings.

  • Press Windows Key + I to open Settings.
  • Go to Network & Internet > Status > Network reset.
  • Click on Reset now and confirm.
  • Note: This will remove then reinstall all your network adapters, and set other networking components back to their original settings. You might need to reinstall other networking software afterwards, like VPN client software or virtual switches.

9. Consult an Expert:

If all else fails, it may be time to consult a technical expert or your ISP’s support. There could be a more serious issue with your computer hardware or operating system.

Remember that connectivity issues can be quite complex and could originate from many different factors. Keep your computer’s operating system and drivers updated, monitor the health of your hardware, and ensure that your WiFi router is in good working condition to avoid future problems.

Hopefully, these steps will help you get back online soon!

Frequent Application Crashes on a Windows Machine

Frequent application crashes can be frustrating and disruptive to your work. Here’s a step-by-step guide on how to troubleshoot and hopefully resolve this issue on your Windows machine.

1. Identify the Problem Application:

If the problem is isolated to one specific application, then your troubleshooting will focus there. However, if multiple applications are crashing frequently, then it may indicate a more systemic problem.

2. Restart Your Computer:

A simple restart can solve many computer issues, including application crashes. Rebooting clears your computer’s memory and can help it run more efficiently.

3. Update the Problem Application:

Sometimes, bugs or issues in the application itself can cause crashes. Check for updates to the application.

  • If it’s an app from the Microsoft Store, open the store, click on the three dots in the upper right corner, and select Downloads and updates.
  • If it’s an application from a different source, you’ll likely find an option to check for updates within the application itself, typically in the Help or About menus.

4. Reinstall the Problem Application:

Uninstalling and then reinstalling the application can clear up any corrupted files or configurations that might be causing the crashes.

  • Press Windows Key + I to open Settings.
  • Go to Apps > Apps & features.
  • Find the problem application on the list, click on it, and select Uninstall.
  • After uninstalling, download the application again from its original source and reinstall it.

5. Check for Windows Updates:

Your system should be up-to-date to ensure all applications work smoothly.

  • Press Windows Key + I to open Settings.
  • Go to Update & Security.
  • Click Check for updates. If updates are available, install them.

6. Run the Application as an Administrator:

Sometimes applications require additional permissions to run properly.

  • Right-click on the application shortcut and select Properties.
  • Go to the Compatibility tab and check the box for Run this program as an administrator.
  • Click Apply and OK.

7. Check for Software Conflicts:

Some applications don’t play well with others, especially those that require a lot of resources.

  • Open Task Manager (Ctrl + Shift + Esc), and go to the Startup tab.
  • Disable apps that are not necessary at startup and see if the problem persists. You can do this by right-clicking the application and selecting Disable.

8. Scan for Malware:

Malware can often cause applications to behave erratically.

  • Run a scan with your preferred antivirus software to rule out the possibility of malware.

9. Seek Technical Support:

If all else fails, you may need to contact the application’s support team or consult a tech expert. They could provide you with more specific or advanced troubleshooting steps.

In all of these steps, remember to take regular backups of your important data to prevent loss due to application or system crashes. The goal is to maintain a stable and efficient work environment on your computer.


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