IT Support, Operations & Security
IT Support Services
Do you need IT support for your business in Hong Kong or the APAC region? Our fully manned help desk is your first line of defence against IT disruptions. We provide swift, effective solutions to your technology support challenges, ensuring minimal downtime.
Our IT support help desk is available in multiple languages, and is delivered to ISO standards. Our skilled field engineers are always ready to offer hands-on assistance, bringing expertise right to your doorstep. Our service offering includes:
Multilingual Helpdesk Support: Responsive support delivered in multiple languages, aligned to ISO standards and tailored to your users.
Onsite IT Assistance: Skilled field engineers available for urgent and scheduled visits, providing reliable in-person resolution.
Proactive IT Management: Monitoring and maintaining IT systems to identify and resolve issues before they impact operations.
IT Audits & Reporting: Thorough assessments of your IT environment, highlighting risks, gaps, and opportunities for improvement.
Cybersecurity Oversight: Security-focused support to safeguard your systems and ensure compliance with evolving regulations.
IT Management
As an IT outsourcing support company, PTS excels in managing the vital components of your network and infrastructure. This includes servers, data centres, networks, cloud, and firewalls.
Our service offering ensures the security, high performance, and scalability of your technology backbone, crucial for your business’s resilience and growth potential.
PTS can help to design and deliver technology that works for you through:
Server Management: We manage physical and virtual servers to ensure optimal performance, uptime, and security across your environment.
Storage Solutions: Our team handles scalable, resilient storage platforms that support business continuity and meet your data retention policies.
Network Operations: From LAN/WAN to Wi-Fi, we monitor and maintain network infrastructure to deliver consistent speed, reliability, and coverage.
Cloud Integration: We support hybrid and cloud-native environments across Azure, AWS, and M365, enabling agile, cost-effective service delivery.
Cloud Solutions & Migration
We specialise in designing and managing secure cloud environments tailored to your business needs. From hybrid infrastructure to fully cloud-native deployments, our team ensures seamless server migration, robust security, and optimal performance.
Design and run your cloud environment – Scalable, resilient architectures built for efficiency and growth
Migrate your servers to the cloud – Minimise disruption with expert-led migration planning and execution
Secure hybrid cloud environments – Protect your data and infrastructure with enterprise-grade security controls
Assess your China-specific requirements – Navigate compliance, performance, and access challenges unique to mainland China
China cloud migration – In-country specialists to support compliant and effective migration strategies
China IT specialists – Local experience and regulatory understanding to ensure smooth operations across borders
Our cloud computing services are built to deliver flexibility, security, and operational excellence wherever you do business.
Cybersecurity Protection
Our managed IT services include a comprehensive suite of cybersecurity solutions designed to safeguard your business against ever-evolving digital threats. From proactive network defence to empowering your people, we provide the tools and expertise to secure your environment—inside and out.
We combine 24/7 monitoring with enterprise-grade protection and practical user training to reduce your attack surface and improve resilience across your organisation.
Our cybersecurity services include:
Network and perimeter security with 24/7 monitoring
Penetration testing and vulnerability scanning
Centralised anti-virus solution management
Email gateways to block spam, malware, and phishing attempts
Incident response planning and breach containment
Phishing simulations and awareness campaigns
Cybersecurity training for end users and IT staff
Secure your systems, educate your people, and reduce risk—without compromising productivity.
Contact us.
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Our Clients
Cloud Services Company
Comprehensive infrastructure design for a new office space in a premium Shanghai building for a global cloud services leader.Premier League Football Team
Full infrastructure design, procurement and installation management for regional offices, with ongoing IT managed services support.Global Financial Services Company
Infrastructure consultancy, design, and project management for new premium office spaces for a top financial services firm.Groceries and Merchandising
24/7 Helpdesk to provide comprehensive support for the infrastructure and networks in regional offices.ISO Certifications
At PTS Hong Kong we are always striving for ever greater delivery efficiency, security and process management. This focus on quality translates into outstanding services delivered to our clients. We take service management seriously, it is this operational excellence which gives you, the client, confidence that your technology will deliver when you need it the most.
Because of this relentless pursuit of service management efficiency, we at PTS Hong Kong have recently been awarded the ISO 20000-1 (IT Service Management) globally recognised certification. PTS is now also certified in ISO 27001 (Information Security). We operate on the basis of continual service improvement, we can always do more, do better and improve the services that we offer our clients.
International School
Server, storage, networks, and on-site IT support management, with complex infrastructure and Wi-Fi rebuild projects for a prestigious school.
Asset Management Company
Regional projects in cabling, infrastructure, data centers, and networks, along with IT and FM managed support services across APAC.
