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PTS Technical IT Support

IT Managed Services & Support

Technical IT support, IT operations and IT security, ISO 27001 certified, professional IT Managed Services & IT Support.

If you want to increase stability, reduce downtime, risk and enhance security & productivity? Get in touch with PTS.

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IT HelpdeskIT Helpdesk
Infrastructure and NetworksInfrastructure & Networks
Cloud Computing SolutionsCloud Computing
CybersecurityCybersecurity
Workplace Technology DesignTechnology Design
IT ProcurementIT Procurement

IT Technical Support

Efficient management and support of IT services is critical for your business. PTS is a leading Hong Kong & China based IT outsourcing, technical IT support service company and leading provider of managed services. We specialise in optimising IT operations and ensuring robust IT security. PTS is ISO 27001 and & ISO 20000-certified and our services.

Let PTS help solve your technology problems. Get in touch and let's get started.

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Comprehensive IT Outsourcing and Service Management

PTS is a leading IT support company, we have a deep understanding of IT outsourcing, technical IT support and IT service management. Our role as an IT consultancy and IT support services provider in Hong Kong & China is centred on navigating you through the technical complexities faced by your business. Our IT services are designed not just to manage your IT support needs but also to elevate your operational capabilities in Hong Kong and China, allowing you to focus on strategic growth and innovation.

IT Helpdesk and IT support

We solve your problems, fast

IT Help Desk and Technical Support

Our 24/7 IT help desk is your first line of defence against IT disruptions. We provide swift, effective solutions to your IT support challenges, ensuring minimal downtime. Our IT support service help desk is available in multiple languages, catering to a diverse clientele, and is delivered to ISO standards. Our skilled field engineers are always ready to offer hands-on assistance, bringing expertise right to your doorstep. Our service offering includes:

  • 24/7 Help desk through phone, email and other digital channels
  • Fast in person response from our tri-lingual engineering team
  • Hong Kong & China based Engineering teams
  • Field engineers to provide onsite IT technical support
  • Technical support ticket management to strict industry standards
  • Complete transparency through detailed client reporting
  • IT audits of your China based operations
  • IT Outsourcing
  • Unbeatable levels of IT service governed by ISO SLA standards
  • ISO 20000 & ISO27001 certified
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Staying connected

Infrastructure and Network Solutions

As an IT outsourcing support company, PTS excels in managing the vital components of your IT network and infrastructure. This includes management of servers, data centres, networks, cloud and firewalls. Our service offering ensures the security, high performance, and scalability of your technology backbone, which is crucial for your business's resilience and growth potential.

By leveraging our expertise in technical support outsourcing in China and Hong Kong, we provide comprehensive solutions that cater to the unique needs of your organisation, ensuring smooth operations and stable technology.

  • Servers and virtual machine management
  • Data centre management
  • Network design, Wi-Fi, routers and firewall management
  • Hardware and software
technical support Hong Kong and China
cloud computing china

Access your data anywhere, anytime

Cloud Computing Services

Whether you're contemplating a complete transition to the cloud or looking to enhance your existing cloud infrastructure, our experts are equipped to guide you every step of the way. We specialise in cloud environment design, seamless server migration, and ensuring the security of hybrid cloud environments. Our cloud computing management services are tailored to provide flexibility, scalability, and enhanced efficiency for your business operations.

  • Design and run your cloud environment
  • Assess your China specific requirements
  • China IT specialists
  • Migrate your servers to the cloud
  • Secure the cloud
  • Hybrid cloud environments
  • IT technical support
  • China cloud migration
  • Multi-cloud strategy

SMARTER DEVICES

IT Procurement

As a leading technology outsourcing company and IT vendor in Hong Kong and China, we specialise in managing IT procurement with attention to detail. We streamline the process to ensure a seamless and efficient experience for our clients, handling everything from routine end-user technology to project-related IT procurement, software licenses, and hardware warranties. Whether your business operates in Hong Kong, China or the wider APAC region PTS are experts in managing IT procurement and supply chain solutions.

  • Complete management of all pricing, procurement and supply chains from order through to installation
  • Dedicated IT procurement professional solutions team
  • Software licence and hardware warranty management services
  • China specialist IT procurement services
  • Full service IT vendor
  • After sale technical support
IT Procurement

Safeguard Your Data

Cybersecurity

Our managed IT services and technical support encompass a thorough suite of cybersecurity solutions. We offer robust network security, continuous monitoring, and efficient anti-virus management. Additionally, we place a strong emphasis on empowering your staff through comprehensive end-user training for all your staff, equipping them with the knowledge and skills to identify and mitigate cyber threats effectively.

  • Network and perimeter security and 24/7 monitoring
  • Pen testing and vulnerability scanning
  • Anti virus solutions management
  • Cyber security HK
  • Security incident response
  • Email gateways to reduce harmful spam and phishing
  • Phishing campaigns and end user awareness training
  • Cyber Security Training

Learn more about our cybersecurity solution

Smart Workplace Technology Design

Smart Workplace

Smart Workplace Technology Design

The workplace is continually evolving, and with the rise of IT vendor outsourcing, companies are increasingly looking for smart technology solutions that are flexible and adaptable to meet the changing needs of their work environment. Our focus is on designing these solutions, leveraging the expertise gained from IT outsourcing and technical support to enhance the overall user experience.

By integrating the latest technology seamlessly into your workplace, we provide state-of-the-art office space management systems, meeting room enhancements, and advanced audio-visual and teleconferencing solutions. All these are geared towards creating an efficient, modern, and productive workplace, benefiting from the efficiency and innovation that IT outsourcing brings to technology development.

  • Designing technology solutions to enable your workplace and staff to thrive
  • Smart technology solutions for office space management, meeting rooms and access controls
  • Audio visual and teleconferencing solutions to deliver an outstanding experience to your staff and clients
  • Leading AV / IT vendor

Why Choose PTS for IT Services Managed in Hong Kong & China

With over 20 years of experience in IT outsourcing in Hong Kong, China and the APAC region, PTS is adept at making technology work for your business. We support businesses of all sizes, ensuring that your operations run smoothly, securely, and efficiently. Our certifications in ISO 27001 and ISO 20000 reflect our commitment to excellence and best practices in IT service management.

Professional and Cost-Effective IT Solutions

As a leading IT vendor and technology outsourcing company in Hong Kong, we prides ourselves on delivering bespoke, cost-effective IT solutions tailored to the unique needs of your business. Our approach goes beyond just solving immediate IT challenges; we provide solutions that proactively reduce downtime, minimise risks, and drive efficiency.

Holistic Approach to IT Management

Our commitment to IT management service quality is total. Our team is dedicated to supporting every facet of your business's technology infrastructure. This holistic approach covers the management of day-to-day IT operations, ensuring smooth and uninterrupted business processes.

Client-Focused IT Outsourcing

Our approach to IT outsourcing and support is deeply rooted in a client-centric philosophy. We understand that each business has unique challenges and aspirations, and our services are designed to align perfectly with your specific business objectives. By partnering with PTS, you gain more than just an IT vendor; you gain a strategic ally committed to enhancing and supporting your business's growth through technology.

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Empower Your Business with PTS Managed IT Services

Ready to enhance your business's technological capabilities with PTS's managed IT support services? Contact us to learn how our expertise in tech outsourcing in Hong Kong can transform your IT operations into a strategic asset.

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