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IT Managed Services
We manage and support your IT operations and IT security, ISO 27001 certified, cost-effective, and professional IT Managed Services & IT Support.
If you want to reduce downtime, risk and enhance security & productivity? Get in touch with PTS.
IT Managed Services by PTS: Experts in IT Support and Management
Efficient management and support of IT is crucial for businesses. PTS, a leading tech outsourcing IT support company and provider of IT managed services, specialises in optimising IT operations and ensuring robust IT security. Our ISO 27001 and & ISO 20000-certified services encompass a comprehensive suite of solutions designed to support your business’s security, productivity, and operational efficiency.
Let PTS help solve your technology problems. Get in touch and let’s get started.
Comprehensive IT Outsourcing and Service Management
At PTS, we possess a deep understanding of business technology and IT support and service management. Our role as an IT managed services provider in Hong Kong is centred on navigating these complexities on behalf of your business. Our IT managed services are designed not just to manage your IT support needs but also to elevate your operational capabilities, allowing you to focus on strategic growth and innovation.
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We solve your problems, fast
IT Help Desk and Support Services
Our 24/7 IT help desk is your first line of defence against IT disruptions. We provide swift, effective solutions to IT support challenges, ensuring minimal downtime. Our IT support managed services help desk is available in multiple languages, catering to a diverse clientele, and is delivered through various channels, including digital platforms and in-person interactions. Our skilled field engineers are always ready to offer hands-on assistance, bringing expertise right to your doorstep.
- 24/7 Help desk through phone, email and other digital channels
- Fast in person response from our tri-lingual engineering team
- Field engineers to provide onsite IT managed services
- IT support ticket management to strict industry standards
- Complete transparency through detailed client reporting
- ISO 20000 & ISO27001 certified
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Staying connected
Infrastructure and Network Solutions
As a technology outsourcing company, PTS excels in managing the vital components of your IT network and infrastructure. This includes management of servers, data centers, networks, cloud and firewalls. Our approach ensures the security, high performance, and scalability of your technology backbone, which is crucial for your business’s resilience and growth potential.
By leveraging our expertise in IT managed services outsourcing, we provide comprehensive solutions that cater to the unique needs of your organization, ensuring seamless operations and stable technology.
- Servers and virtual machine management
- Data centre management
- Networks, Wi-Fi, routers and firewall management
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Access your data anywhere, anytime
Cloud Computing Services
Whether you’re contemplating a complete transition to the cloud or looking to enhance your existing cloud infrastructure, our experts are equipped to guide you every step of the way. We specialize in cloud environment design, seamless server migration, and ensuring the security of hybrid cloud environments. Our cloud computing services are tailored to provide flexibility, scalability, and enhanced efficiency for your business operations.
- Design and run your cloud environment
- Migrate your servers to the cloud
- Secure the cloud
- Hybrid cloud environments
- IT managed services
Smarter Devices
IT Procurement
As a top tech outsourcing company, we specialize in managing IT procurement with attention to detail. We streamline the process to ensure a seamless and efficient experience for our clients, handling everything from routine end-user technology to project-related IT procurement, software licenses, and hardware warranties.
- Complete management of all pricing, procurement and supply chains from order through to installation
- Dedicated IT procurement professional solutions team
- Software licence and hardware warranty management services
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Safeguard Your Data
Cybersecurity
Our managed IT services encompass a thorough suite of cybersecurity solutions. We offer robust network security, continuous monitoring, and efficient anti-virus management. Additionally, we place a strong emphasis on empowering your staff through comprehensive end-user training for all your staff, equipping them with the knowledge and skills to identify and mitigate cyber threats effectively.
- Network and perimeter security and 24/7 monitoring
- Pen testing and vulnerability scanning
- Anti virus solutions management
- Security incident response
- Email gateways to reduce harmful spam and phishing
- Phishing campaigns and end user awareness training
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Smart Workplace
Smart Workplace Technology Design
The workplace is continually evolving, and with the rise of IT outsourcing, companies are increasingly looking for smart technology solutions that are flexible and adaptable to meet the changing needs of their work environment. Our focus is on designing these solutions, leveraging the expertise gained from IT outsourcing to enhance the overall user experience.
By integrating the latest technology seamlessly into your workplace, we provide state-of-the-art office space management systems, meeting room enhancements, and advanced audio-visual and teleconferencing solutions. All these are geared towards creating an efficient, modern, and productive workplace, benefiting from the efficiency and innovation that IT outsourcing brings to technology development.
- Designing technology solutions to enable your workplace and staff to thrive
- Smart technology solutions for office space management, meeting rooms and access controls
- Audio visual and teleconferencing solutions to deliver an outstanding experience to your staff and clients
Why Choose PTS for IT Services Managed in Hong Kong & China
With over 20 years of experience in tech outsourcing in Hong Kong and the APAC region, PTS is adept at making technology work for your business. We support businesses of all sizes, ensuring that your operations run smoothly, securely, and efficiently. Our certifications in ISO 27001 and ISO 20000 reflect our commitment to excellence and best practices in IT service management.
Professional and Cost-Effective IT Solutions
As a premier tech outsourcing company in Hong Kong, PTS prides itself on delivering bespoke, cost-effective IT solutions tailored to the unique needs of your business. Our approach goes beyond just solving immediate IT challenges; we provide solutions that proactively reduce downtime, minimize risks, and drive efficiency.
Holistic Approach to IT Management
Our commitment to IT management is comprehensive and all-encompassing. Our team is dedicated to supporting every facet of your business’s technology infrastructure. This holistic approach covers the management of day-to-day IT operations, ensuring smooth and uninterrupted business processes.
Client-Focused IT Outsourcing
Our approach to IT outsourcing is deeply rooted in a client-centric philosophy. We understand that each business has unique challenges and aspirations, and our services are designed to align perfectly with your specific business objectives. By partnering with PTS, you gain more than just an IT service provider; you gain a strategic ally committed to enhancing and supporting your business’s growth through technology.
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Empower Your Business with PTS Managed IT Services
Ready to enhance your business’s technological capabilities with PTS’s managed IT services? Contact us to learn how our expertise in tech outsourcing in Hong Kong can transform your IT operations into a strategic asset.