IT Managed Services & Support

Technical IT support, IT operations and IT security, ISO 27001 certified, professional IT Managed Services & IT Support.

If you want to increase stability, reduce downtime, risk and enhance security & productivity? Get in touch with PTS.

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IT Helpdesk

Infrastructure & Networks

IT Technical Support

Efficient management and support of IT is critical for your business. PTS is a leading Hong Kong & China based IT outsourcing, technical IT support company and leading provider of managed services. We specialise in optimising IT operations and ensuring robust IT security. PTS is ISO 27001 and & ISO 20000-certified and our services.

Let PTS help solve your technology problems. Get in touch and let's get started.

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Comprehensive IT Outsourcing and Service Management

PTS is a leading IT support company, we have a deep understanding of IT outsourcing, technical IT support and IT service management. Our role as an IT consultancy and IT support services provider in Hong Kong & China is centred on navigating you through the technical complexities faced by your business. Our IT services are designed not just to manage your IT support needs but also to elevate your operational capabilities in Hong Kong and China, allowing you to focus on strategic growth and innovation.

We solve your problems, fast

IT Help Desk and Technical Support

Our 24/7 IT help desk is your first line of defence against IT disruptions. We provide swift, effective solutions to your IT support challenges, ensuring minimal downtime. Our IT support help desk is available in multiple languages, catering to a diverse clientele, and is delivered to ISO standards. Our skilled field engineers are always ready to offer hands-on assistance, bringing expertise right to your doorstep. Our service offering includes:

24/7 Help desk through phone, email and other digital channels
Fast in person response from our tri-lingual engineering team
Hong Kong & China based Engineering teams
Field engineers to provide onsite IT technical support
Technical support ticket management to strict industry standards
Complete transparency through detailed client reporting
IT audits of your China based operations
IT Outsourcing
Unbeatable levels of IT service governed by ISO SLA standards
ISO 20000 & ISO27001 certified
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Staying connected

Infrastructure and Network Solutions

As an IT outsourcing support company, PTS excels in managing the vital components of your IT network and infrastructure. This includes management of servers, data centres, networks, cloud and firewalls. Our service offering ensures the security, high performance, and scalability of your technology backbone, which is crucial for your business's resilience and growth potential.

By leveraging our expertise in technical support outsourcing in China and Hong Kong, we provide comprehensive solutions that cater to the unique needs of your organisation, ensuring smooth operations and stable technology.

Servers and virtual machine management
Data centre management
Network design, Wi-Fi, routers and firewall management
Hardware and software

Access your data anywhere, anytime

Cloud Computing Services

Whether you're contemplating a complete transition to the cloud or looking to enhance your existing cloud infrastructure, our experts are equipped to guide you every step of the way. We specialise in cloud environment design, seamless server migration, and ensuring the security of hybrid cloud environments. Our cloud computing management services are tailored to provide flexibility, scalability, and enhanced efficiency for your business operations.

Design and run your cloud environment
Assess your China specific requirements
China IT specialists
Migrate your servers to the cloud
Secure the cloud
Hybrid cloud environments
IT technical support
China cloud migration
Multi-cloud strategy

SMARTER DEVICES

IT Procurement

As a leading technology outsourcing company and IT vendor in Hong Kong and China, we specialise in managing IT procurement with attention to detail. We streamline the process to ensure a seamless and efficient experience for our clients, handling everything from routine end-user technology to project-related IT procurement, software licenses, and hardware warranties. Whether your business operates in Hong Kong, China or the wider APAC region PTS are experts in managing IT procurement and supply chain solutions.

Complete management of all pricing, procurement and supply chains from order through to installation
Dedicated IT procurement professional solutions team
Software licence and hardware warranty management services
China specialist IT procurement services
Full service IT vendor
After sale technical support

Safeguard Your Data

Cybersecurity

Our managed IT services and technical support encompass a thorough suite of cybersecurity solutions. We offer robust network security, continuous monitoring, and efficient anti-virus management. Additionally, we place a strong emphasis on empowering your staff through comprehensive end-user training for all your staff, equipping them with the knowledge and skills to identify and mitigate cyber threats effectively.

Network and perimeter security and 24/7 monitoring
Pen testing and vulnerability scanning
Anti virus solutions management
Cyber security HK

Security incident response
Email gateways to reduce harmful spam and phishing
Phishing campaigns and end user awareness training
Cyber Security Training

Learn more about our cybersecurity solution

Smart Workplace

Smart Workplace Technology Design

The workplace is continually evolving, and with the rise of IT vendor outsourcing, companies are increasingly looking for smart technology solutions that are flexible and adaptable to meet the changing needs of their work environment. Our focus is on designing these solutions, leveraging the expertise gained from IT outsourcing and technical support to enhance the overall user experience.

By integrating the latest technology seamlessly into your workplace, we provide state-of-the-art office space management systems, meeting room enhancements, and advanced audio-visual and teleconferencing solutions. All these are geared towards creating an efficient, modern, and productive workplace, benefiting from the efficiency and innovation that IT outsourcing brings to technology development.

Designing technology solutions to enable your workplace and staff to thrive
Smart technology solutions for office space management, meeting rooms and access controls
Audio visual and teleconferencing solutions to deliver an outstanding experience to your staff and clients
Leading AV / IT vendor

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AI<\/a>"},"readTime":{"min":4,"sec":3},"status":"publish"},{"id":3020,"link":"https:\/\/www.ptsconsulting.com.hk\/insights\/will-apple-remove-wechat\/","name":"will-apple-remove-wechat","thumbnail":{"url":"https:\/\/www.ptsconsulting.com.hk\/wp-content\/uploads\/wechat-iphone-apple-scaled.jpeg","alt":"wechat apple iphone"},"title":"Will Apple Remove Wechat? 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Recent speculation about Apple's possible removal of WeChat from its App Store has generated significant concern, especially","author":{"name":"Ben Fox","link":"https:\/\/www.ptsconsulting.com.hk\/insights\/author\/ben-fox\/"},"date":"Sep 6, 2024","dateGMT":"2024-09-06 09:18:36","modifiedDate":"2024-09-09 13:36:17","modifiedDateGMT":"2024-09-09 05:36:17","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/tech-news\/\" rel=\"category tag\">Tech News<\/a>","space":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/tech-news\/\" rel=\"category tag\">Tech News<\/a>"},"taxonomies":{"post_tag":"<a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/app-store\/' rel='post_tag'>App Store<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/app-store-regulations\/' rel='post_tag'>app store regulations<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/apple\/' rel='post_tag'>Apple<\/a><a 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advise on the purchase on business laptops, two of the most popular","author":{"name":"Ben Fox","link":"https:\/\/www.ptsconsulting.com.hk\/insights\/author\/ben-fox\/"},"date":"Sep 6, 2024","dateGMT":"2024-09-06 03:30:39","modifiedDate":"2024-09-06 16:14:09","modifiedDateGMT":"2024-09-06 08:14:09","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/tech-reviews\/\" rel=\"category tag\">Tech Reviews<\/a>","space":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/tech-reviews\/\" rel=\"category tag\">Tech Reviews<\/a>"},"taxonomies":{"post_tag":"<a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/best-business-laptops-2024\/' rel='post_tag'>best business laptops 2024<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/best-dell-laptops-for-business\/' rel='post_tag'>best Dell laptops for business<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/dell-business-laptops\/' rel='post_tag'>Dell 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pricing<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/dell-latitude-security-features\/' rel='post_tag'>Dell Latitude security features<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/dell-vostro-3530\/' rel='post_tag'>Dell Vostro 3530<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/dell-vostro-3530-review\/' rel='post_tag'>Dell Vostro 3530 review<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/dell-vostro-budget-laptop\/' rel='post_tag'>Dell Vostro budget laptop<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/dell-xps-16-2024\/' rel='post_tag'>Dell XPS 16 2024<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/dell-xps-16-price-hkd\/' rel='post_tag'>Dell XPS 16 price HKD<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/dell-xps-16-review\/' rel='post_tag'>Dell XPS 16 review<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/dell-xps-16-specs\/' rel='post_tag'>Dell XPS 16 specs<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/high-performance-dell-laptops\/' rel='post_tag'>high-performance Dell laptops<\/a>"},"readTime":{"min":4,"sec":2},"status":"publish"},{"id":3005,"link":"https:\/\/www.ptsconsulting.com.hk\/insights\/lenovo\/","name":"lenovo","thumbnail":{"url":"https:\/\/www.ptsconsulting.com.hk\/wp-content\/uploads\/lenovo-thinkpad-scaled.jpg","alt":"lenovo thinkpad"},"title":"Review: Top 3 Lenovo Laptops for Business","excerpt":"","content":"Review of the Latest Lenovo Laptops for Business We are often asked to advise on the purchase on business laptops, two of the most popular","author":{"name":"Ben Fox","link":"https:\/\/www.ptsconsulting.com.hk\/insights\/author\/ben-fox\/"},"date":"Sep 6, 2024","dateGMT":"2024-09-06 03:12:30","modifiedDate":"2024-09-06 16:16:24","modifiedDateGMT":"2024-09-06 08:16:24","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/tech-reviews\/\" rel=\"category tag\">Tech Reviews<\/a>","space":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/tech-reviews\/\" rel=\"category tag\">Tech Reviews<\/a>"},"taxonomies":{"post_tag":"<a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/best-laptops-for-professionals\/' rel='post_tag'>best laptops for professionals<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/best-lenovo-laptops-for-business\/' rel='post_tag'>Best Lenovo laptops for business<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/business-laptops-hong-kong\/' rel='post_tag'>business laptops Hong Kong<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/high-performance-laptops-for-business\/' rel='post_tag'>high-performance laptops for business<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-business-laptops\/' rel='post_tag'>Lenovo business laptops<\/a><a 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href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-t14s-features\/' rel='post_tag'>Lenovo T14s features<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-thinkpad-comparison\/' rel='post_tag'>Lenovo ThinkPad comparison<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-thinkpad-e14-gen-5\/' rel='post_tag'>Lenovo ThinkPad E14 Gen 5<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-thinkpad-t14s-gen-4\/' rel='post_tag'>Lenovo ThinkPad T14s Gen 4<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-thinkpad-x1-carbon-gen-12\/' rel='post_tag'>Lenovo ThinkPad X1 Carbon Gen 12<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-x1-carbon-pricing\/' rel='post_tag'>Lenovo X1 Carbon pricing<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-x1-carbon-specs\/' rel='post_tag'>Lenovo X1 Carbon specs<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lightweight-business-laptops\/' rel='post_tag'>lightweight business laptops<\/a>"},"readTime":{"min":4,"sec":27},"status":"publish"},{"id":2988,"link":"https:\/\/www.ptsconsulting.com.hk\/insights\/microsoft-purview\/","name":"microsoft-purview","thumbnail":{"url":"https:\/\/www.ptsconsulting.com.hk\/wp-content\/uploads\/Microsoft-Purview-Data-Governance-DLP.png","alt":"Microsoft Purview Data Governance DLP"},"title":"Microsoft Purview: Data Governance, Compliance & DLP","excerpt":"Microsoft created Microsoft Purview for Data Governance, Compliance and DLP. Purview gives you a bird's-eye view of your entire data landscape","content":"Microsoft Purview: Data Governance, Compliance and DLP Microsoft created Microsoft Purview for Data Governance, Compliance and DLP. Purview gives you a bird's-eye view of your","author":{"name":"Ben Fox","link":"https:\/\/www.ptsconsulting.com.hk\/insights\/author\/ben-fox\/"},"date":"Sep 5, 2024","dateGMT":"2024-09-05 02:30:22","modifiedDate":"2024-09-09 10:18:12","modifiedDateGMT":"2024-09-09 02:18:12","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/cybersecurity\/\" rel=\"category tag\">Cybersecurity<\/a>","space":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/cybersecurity\/\" rel=\"category tag\">Cybersecurity<\/a>"},"taxonomies":{"post_tag":"<a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/access-management\/' rel='post_tag'>access management<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/audit-reporting\/' rel='post_tag'>audit reporting<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/azure\/' rel='post_tag'>Azure<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/ccpa\/' 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href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-risk-assessment\/' rel='post_tag'>data risk assessment<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-security\/' rel='post_tag'>data security<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-sovereignty\/' rel='post_tag'>data sovereignty<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-stewardship\/' rel='post_tag'>data stewardship<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-visibility\/' rel='post_tag'>data visibility<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/gdpr\/' rel='post_tag'>GDPR<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/hybrid-data-environments\/' rel='post_tag'>hybrid data environments<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/information-governance\/' rel='post_tag'>information governance<\/a><a 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href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/risk-mitigation\/' rel='post_tag'>risk mitigation<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/sensitivity-labeling\/' rel='post_tag'>sensitivity labeling<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/unified-compliance-solution\/' rel='post_tag'>unified compliance solution<\/a>"},"readTime":{"min":7,"sec":59},"status":"publish"},{"id":2936,"link":"https:\/\/www.ptsconsulting.com.hk\/insights\/systems-integrator\/","name":"systems-integrator","thumbnail":{"url":"https:\/\/www.ptsconsulting.com.hk\/wp-content\/uploads\/system-integrator.webp","alt":"systems integrator"},"title":"Systems Integrators and IT Projects","excerpt":"","content":"Working with Local Systems Integrators to Deliver Successful IT Infrastructure Projects When it comes to IT infrastructure projects, choosing the right partner is an important","author":{"name":"Ben Fox","link":"https:\/\/www.ptsconsulting.com.hk\/insights\/author\/ben-fox\/"},"date":"Sep 3, 2024","dateGMT":"2024-09-03 07:39:05","modifiedDate":"2024-09-04 11:27:54","modifiedDateGMT":"2024-09-04 03:27:54","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/managed-it-services\/\" rel=\"category tag\">Managed IT Services<\/a>, <a href=\"https:\/\/www.ptsconsulting.com.hk\/workplace-technology\/\" rel=\"category tag\">Workplace Technology<\/a>","space":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/managed-it-services\/\" rel=\"category tag\">Managed IT Services<\/a> <a href=\"https:\/\/www.ptsconsulting.com.hk\/workplace-technology\/\" rel=\"category tag\">Workplace Technology<\/a>"},"taxonomies":{"post_tag":"<a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/business-it-solutions\/' rel='post_tag'>business IT solutions<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/cloud-migration\/' rel='post_tag'>cloud migration<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/compliance-standards\/' rel='post_tag'>compliance standards<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/cost-effective-it-solutions\/' rel='post_tag'>cost-effective IT solutions<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/cybersecurity\/' rel='post_tag'>cybersecurity<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-consultant\/' rel='post_tag'>IT consultant<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-consulting-services\/' rel='post_tag'>IT consulting services<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-implementation\/' rel='post_tag'>IT implementation<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-infra\/' rel='post_tag'>IT infra<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-infrastructure\/' rel='post_tag'>IT infrastructure<\/a><a 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href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/local-it\/' rel='post_tag'>local IT\u200b<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/local-it-consultant\/' rel='post_tag'>local IT consultant<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/local-it-ecosystem\/' rel='post_tag'>local IT ecosystem<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/local-it-expertise\/' rel='post_tag'>local IT expertise<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/local-regulations-it\/' rel='post_tag'>local regulations IT<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/local-systems-integrator\/' rel='post_tag'>local systems integrator<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/network-infrastructure\/' rel='post_tag'>network infrastructure<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/on-site-it-support\/' rel='post_tag'>On-site IT support<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/project-management\/' rel='post_tag'>project management<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/regional-it-consultants\/' rel='post_tag'>regional IT consultants<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/systems-integration\/' rel='post_tag'>systems integration<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/technology-implementation\/' rel='post_tag'>technology implementation<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/technology-trends\/' rel='post_tag'>technology trends<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/vendor-management\/' rel='post_tag'>vendor management<\/a>"},"readTime":{"min":4,"sec":51},"status":"publish"},{"id":2861,"link":"https:\/\/www.ptsconsulting.com.hk\/insights\/office-relocation\/","name":"office-relocation","thumbnail":{"url":"https:\/\/www.ptsconsulting.com.hk\/wp-content\/uploads\/office-relocation-hk.png","alt":"Office relocation hk"},"title":"Looking for a Reliable Partner for Your IT Office Relocation in Hong Kong?","excerpt":"","content":"Office Relocation in Hong Kong? 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Why Choose PTS for IT Services Managed in Hong Kong & China

With over 20 years of experience in IT outsourcing in Hong Kong, China and the APAC region, PTS is adept at making technology work for your business. We support businesses of all sizes, ensuring that your operations run smoothly, securely, and efficiently. Our certifications in ISO 27001 and ISO 20000 reflect our commitment to excellence and best practices in IT service management.

Professional and Cost-Effective IT Solutions

As a leading IT vendor and technology outsourcing company in Hong Kong, we prides ourselves on delivering bespoke, cost-effective IT solutions tailored to the unique needs of your business. Our approach goes beyond just solving immediate IT challenges; we provide solutions that proactively reduce downtime, minimise risks, and drive efficiency.

Holistic Approach to IT Management

Our commitment to IT management service quality is total. Our team is dedicated to supporting every facet of your business's technology infrastructure. This holistic approach covers the management of day-to-day IT operations, ensuring smooth and uninterrupted business processes.

Client-Focused IT Outsourcing

Our approach to IT outsourcing and support is deeply rooted in a client-centric philosophy. We understand that each business has unique challenges and aspirations, and our services are designed to align perfectly with your specific business objectives. By partnering with PTS, you gain more than just an IT vendor; you gain a strategic ally committed to enhancing and supporting your business's growth through technology.

Empower Your Business with PTS Managed IT Services

Ready to enhance your business's technological capabilities with PTS's managed IT support services? Contact us to learn how our expertise in tech outsourcing in Hong Kong can transform your IT operations into a strategic asset.

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