Skip to content
Top 10 IT problems

Top 10 IT Problems Facing SME’s

Small and medium-sized enterprises (SMEs) confront a range of unique IT obstacles, primarily due to their often-limited resources and lack of comprehensive IT infrastructure knowledge. Here are the top 10 IT problems facing SME’s.

  1. Resource Scarcity: SMEs typically operate under stringent budgets, making it challenging to stay abreast of cutting-edge technologies and robust security protocols. A potential solution lies in exploring cost-effective, scalable cloud-based services that can grow with your business, and securing managed IT services which provide access to expert resources without the cost of full-time employment.

  2. Security Vulnerabilities: Cybercriminals frequently view SMEs as softer targets than their larger counterparts. To fortify your defences, invest in top-tier security software, prioritise regular staff training on cybersecurity best practices, and conduct frequent security audits.

  3. Regulatory Compliance: Navigating the labyrinthine world of data protection laws and other regulations is a complex affair. Fortunately, numerous resources are available to help understand these regulations. Additionally, partnering with an experienced IT consultancy such as PTS can provide much-needed guidance, ensuring a smooth, compliant IT operation.

  4. Data Management: Effective data management is integral to an SME’s success, but it often proves daunting due to a lack of the necessary tools and expertise. Implement robust data management practices, including routine data backups, encryption of sensitive data, and timely deletion of redundant data.

  5. Cloud Migration: The move to the cloud can feel like a Herculean task, especially for SMEs with limited IT experience. Despite this, the benefits of scalability, flexibility, and enhanced security make the migration worth the effort. Seek expert advice and support during the migration to ensure a smooth transition.

  6. IT Talent Acquisition: Attracting and retaining skilled IT staff can be a struggle. Consider employing a blend of in-house and outsourced IT expertise, such as Managed Service Providers (MSPs), to ensure a balance of continuity and expert support.

  7. IT Expenditure: High IT costs can be challenging to justify. Careful evaluation of prospective technologies, securing discounts from vendors, system consolidation, and outsourcing IT functions can help manage these expenses effectively.

  8. Change Management: Adeptly managing change minimises operational disruptions. Always communicate changes to employees in advance, provide comprehensive training on new systems and processes, and conduct rigorous testing before implementation.

  9. IT System Visibility: Lacking visibility into your IT infrastructure can impede your ability to identify and solve problems efficiently. Leverage IT monitoring tools, perform regular audits, and ensure your team is trained to spot and report IT issues promptly.

  10. Overcoming Technological Hesitation: SMEs may be cautious or uncertain about adopting new technologies. Overcoming this requires creating an open, learning-focused culture, while having access to trusted IT advisory services to help make informed decisions.

To overcome these prevalent IT challenges, SMEs need to strategically invest in their IT infrastructure, adopting a proactive and informed approach towards security, data management, and technology adoption. It is not just about resolving issues, but also about unlocking the potential for growth and efficiency gains that good IT management can bring. Not taking action may seem like a cost saving exercise in the short terms but eventually underinvestment will catch up with your business technology and will end up costing many times more in both money and opportunity.

At PTS Managed Services, we offer expert guidance and support, helping you navigate these challenges effectively. With our team of seasoned IT professionals, we’re committed to helping SMEs develop bespoke, scalable strategies, implementing solutions that precisely address your needs and enable your business to thrive in an increasingly digital world. Reach out to us to elevate your IT operations to the next level.


If you need help or advice related to this topic please get in touch with us here