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PTS helps multinational company to deliver China and Hong Kong transformation


A western based international company with global operations approached PTS for help with their China based offices and manufacturing facilities. They had a mix of already well established offices as well as new acquisitions of Chinese owned operations including manufacturing and back office operations.

These China based operations needed to be brought up to compliance with their global standards for technology and risk.

Following on from this project they also required ongoing operational IT support and management of the infrastructure, networks and end user environment. The company had no IT staff within the region and with the added complexity of Covid restricting travel, had to find a reliable partner who understood what they needed to achieve and could be trusted to deliver it.

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Due to the fact that these various locations within China had either grown organically with little oversight from HQ or had been brought into the group through acquisition they were far from compliant to the global standards required by the group.

Additionally, there was no IT operational management or support in time zone or available in the local language.

The company was challenged by their lack of experience in delivering complex IT projects in China, while also having no direct on the ground access to their operations due to Covid restrictions on travel.

PTS delivered a comprehensive IT audit across all sites and then in partnership with the client IT teams, designed and delivered a complete IT transformation project to bring all sites in line with global IT compliance policy. Following this transformation project PTS Managed Services now provides BAU IT support and proactive management for all end users, networks, server, cloud and security.

PTS Solution

PTS were tasked with delivering a comprehensive program of infrastructure modernization across these locations which included.

  • vulnerability scan
    Full onsite IT audit of the existing technology infrastructure
  • cloud computing solutions
    Migration of on prem infrastructure to cloud services, M365 implementation, SharePoint design and deployment
  • it physical infrastructure
    Backups, BCP and DR
  • network
    Rebuild the network
  • cybersecurity
    Cyber security measures including firewalls, VPN and email gateway
  • it helpdesk
    Ongoing IT operational management and support