IT Support Packages
Choose from one of our standard packages for the level of support you need
Bronze – Essentials
Support Hours: Mon to Fri 9:00am–6:00pm
Response SLA: Within 4 business hours
Support: Remote support only (onsite support billable separately)
End-User Devices: Basic support for login, OS, email issues
Peripherals: Printer and network connectivity troubleshooting
Network: Limited to internet/router issues
Servers & Storage: Not included
Cloud Services: Basic Microsoft 365 user support
Remote Access: Not included
Monitoring: Antivirus status checks
Reporting: Monthly ticket summary
Optional: Remote management software (patching, antivirus, RMM) available at additional cost per device/user
Silver – Standard
Support Hours: Mon to Fri, 9:00am–6:00pm
Response SLA: Within 2 business hours
Support: Remote support plus one onsite visit/month included
End-User Devices: Full setup, imaging, troubleshooting
Peripherals: Printer, scanner, webcam, basic AV device support
Network: Firewall, switch, Wi-Fi access point diagnostics and minor configuration
Servers & Storage: Monitoring, patching, basic admin
Cloud Services: Microsoft 365 administration (users, groups, licenses)
Remote Access: VPN and remote desktop setup/troubleshooting
Monitoring: Basic network and device monitoring
Reporting: Monthly report plus quarterly health review
Optional: Remote management software (patching, antivirus, RMM) available at additional cost per device/user
Gold – Complete
Support Hours: Mon to Fri, 9:00am–9:00pm
Response SLA: Within 1 business hour
Support: Unlimited remote and onsite (subject to fair use)
End-User Devices: Full lifecycle management, procurement, onboarding, warranty handling
Peripherals: Full coverage of all devices including meeting room tech
Network: Full management and firmware control for all infrastructure
Servers & Storage: Full administrative support and vendor liaison
Cloud Services: Complete M365 tenant management and governance
Remote Access: Full VPN management, MFA setup
Monitoring: Advanced proactive monitoring, trend analysis
Reporting: Monthly executive reporting, IT roadmap support
Included: Remote management software (patching, antivirus, RMM) at no extra cost