Case Study: Structured Cabling Consultancy for Global Financial Services Firm in Hong Kong

Overview
A leading global financial services company selected PTS Managed Services to deliver structured cabling consultancy and project oversight for its latest office expansion in Central Hong Kong. The project involved the development of a new communications room, design and installation of a future-ready CAT6A cabling system, and fibre uplinks to an existing IT infrastructure on a separate floor.

PTS was engaged to provide full structured cabling design, tender management, construction oversight, and commissioning to ensure compliance with global IT standards. The result was a secure, scalable network infrastructure designed to support future growth and ongoing operational resilience.

Project Objectives

• Design and implement structured cabling to support the client’s IT infrastructure standards.

• Deliver a new communications room with racks, patch frames, and uplinks to the existing infrastructure.

• Future-proof the design for full-floor coverage while initially fitting out only half.

• Manage procurement, site coordination, and QA/QC through to project close.

Scope of Work

Structured Cabling Design and Coordination

• Full design of the structured cabling system, including CAT6A F/UTP cabling, patch frames, and racks.

• Integration with mechanical and electrical systems, architectural layouts, and space planning.

• Fibre and copper connections between new and existing comms rooms to ensure seamless network performance.

• Weekly coordination with stakeholders, including architects, engineers, and internal IT teams.

Tender and Contractor Management

• Creation of a comprehensive RFP package for cabling contractors, including drawings and technical specifications.

• Selection of five qualified structured cabling vendors for bidding.

• Facilitation of bid walkthroughs, Q&A sessions, compliance reviews, and bid scoring.

• Recommendation of the most suitable vendor, balancing cost, compliance, and capability.

Construction Oversight and Quality Assurance

• Regular site inspections to review structured cabling installation quality and alignment with manufacturer and client standards.

• Identification and rectification of non-compliance through a structured punch list and tracking process.

• Review of related trade submissions (e.g. ceiling layouts, containment pathways) to ensure compatibility with IT infrastructure.

Commissioning and Handover

• Final testing and verification of all network cabling for warranty compliance.

• Coordination of documentation handover including full CAD as-builts and laminated port layouts for the comms room.

• Support for client-side acceptance, with clear records and audit-ready outputs.

Key Results

• Future-Ready Infrastructure: Designed to accommodate full-floor expansion without rework.

• Seamless Integration: Full alignment with the client’s internal IT infrastructure standards.

• Risk Management: Delivered through consistent reporting, RAID logs, and proactive issue resolution.

• Operational Continuity: Fibre and copper links to the existing network ensured seamless connectivity from day one.

Why Choose PTS for Structured Cabling Consultancy in Hong Kong?
PTS brings over 20 years of experience in delivering structured cabling solutions for international clients in the Hong Kong market. Our in-depth understanding of global IT standards, combined with on-the-ground project delivery expertise, makes us a trusted partner for office IT fit-outs, data infrastructure upgrades, and network design consultancy.

We offer:

• Independent structured cabling consulting

• Coordination with construction and M&E teams

• Transparent bid management and vendor oversight

• In-house expertise in fibre, copper, and comms room design

• Local project governance with ISO-aligned processes

Interested in a Similar IT Infrastructure Project in Hong Kong?
Whether you’re expanding office space, upgrading comms rooms, or reviewing your structured cabling standards, PTS can provide strategic consultancy and delivery oversight to ensure your infrastructure meets global standards from day one.

Contact us to learn more about our structured cabling consultancy services.

Case Study: Supporting a US Corporation’s Transformation in Hong Kong and China

A US-based multinational engaged PTS to take over and modernise their IT operations across Hong Kong and China. With pandemic travel restrictions in place, their US IT leadership faced a 12-hour time difference and lacked on-the-ground visibility—making execution particularly challenging.

The Challenge
The company operated across three sites in China—comprising manufacturing and office space—as well as a corporate office in Hong Kong. Their US team outlined several urgent objectives:

• Migrate all on-premises infrastructure to the cloud

• Deploy a new regional IT support model across Hong Kong and China

• Transition China-based users to a thin client VDI solution

• Redesign and rebuild the entire network and IT infrastructure

• Shift from an incumbent IT provider to PTS without disrupting operations

The Solution
PTS took full ownership of delivery. We worked across time zones to bridge communication gaps, engaged local stakeholders to build trust and secure buy-in, and managed vendor negotiations to keep the project on time and on budget.

Key Outcomes

• Seamless transition from legacy systems to cloud platforms

• VDI deployment across China sites with no disruption to productivity

• Network modernisation delivered without downtime to manufacturing operations

• Full handover from the previous IT provider executed smoothly under tight constraints

• Ongoing support model established and operational within weeks

Why It Worked
Clear communication, local expertise, and decisive project leadership. PTS provided the strategic oversight and on-the-ground capability their US team lacked—delivering outcomes without requiring a single flight.

Case Study: Bringing China Operations into Global Compliance

A Western-headquartered multinational with global reach turned to PTS for support in bringing its China-based offices and manufacturing sites up to global IT and risk standards. The client had a mix of mature operations and newly acquired Chinese-owned entities, many of which had evolved independently or via acquisition—resulting in fragmented and non-compliant technology environments.

The Challenge
The China operations faced several key issues:

• IT infrastructure and practices were inconsistent and not aligned with global compliance policies

• No local IT support existed—either in time zone or language

• The client lacked experience executing complex IT transformations in China

• Covid-related travel restrictions meant the HQ team had no physical access to the sites

The Solution
PTS conducted a full IT audit across all China sites, identifying gaps in infrastructure, compliance, and security. Working closely with the client’s global IT teams, we designed and executed a comprehensive IT transformation programme. This included:

• Aligning all China sites with global technology and compliance standards

• Establishing consistent IT policies, security frameworks, and operational procedures

• Rebuilding core infrastructure where required, including network and server environments

Post-Project Support
Following the successful transformation, PTS was engaged to provide ongoing managed services across China. We now deliver:

• BAU IT support in local language and time zone

• Proactive monitoring and management of end user environments, cloud, network, and infrastructure

• A single point of accountability for IT operations in China, fully aligned with global standards

Why It Worked
The client needed a trusted partner who could operate independently, deliver to international standards, and bridge the local execution gap. PTS provided both strategic clarity and operational capability—ensuring long-term stability, compliance, and support across all China sites without the client needing to set foot in-country.

Corporate Office Fit-Out – Approx. 250,000 sq ft

Overview

PTS was appointed to deliver IT infrastructure consultancy for the first phase of a large-scale corporate office fit-out across six typical floors within a landmark commercial tower. This engagement formed part of a wider infrastructure programme spanning multiple levels and supporting the client’s strategic regional expansion.

Working closely with internal stakeholders and external consultants, PTS ensured the cabling infrastructure design aligned with global IT standards. Key objectives included developing a resilient and scalable backbone and exploring opportunities to consolidate IDF rooms to optimise space and efficiency.

Our Role

PTS provided full lifecycle consultancy across the design and delivery phases of the project—guiding all aspects of structured cabling design, coordination, and quality assurance through to project close.

Scope of Services

Preliminary Analysis

• Reviewed stakeholder requirements and developed preliminary network and server BoM

• Coordinated inputs with technology, AV, and security teams

• Participated in early-stage design alignment workshops

Core & Shell Design

• Established telecoms drawing standards and infrastructure installation details

• Participated in regular consultant coordination meetings

• Delivered basis of design documentation and QA reviews

Schematic Design

• Defined MDF and IDF locations based on architectural plans

• Developed backbone and horizontal cabling pathway concepts

• Provided budget estimates and updated infrastructure BoMs

• Coordinated network strategies with design and delivery teams

Design Development

• Planned outlet layouts for workstations, wireless APs, CCTV, and other devices

• Designed cable routing and calculated pathway capacity

• Detailed equipment room layouts, including rack elevations and power coordination

• Participated in technical workshops and weekly coordination meetings

Bidding & Construction Documentation

• Finalised design documentation incorporating stakeholder feedback

• Issued patching diagrams, port schedules, and installation details

• Supported network workbook development and contractor queries

• Assessed tender responses and recommended award based on technical merit

Construction Administration (6 Months)

• Reviewed contractor submittals and coordinated sequencing of works

• Managed network documentation updates and IP assignments

• Responded to technical queries and ensured compliance with design intent

Project Closure

• Conducted QA reviews of test reports, installation photos, and field compliance

• Verified delivery of warranties and as-built documentation

• Uploaded final record drawings and files to the client’s project platform

Outcome

PTS played a pivotal role in ensuring the successful delivery of a robust, future-proofed infrastructure solution for this high-profile workplace. Through early engagement, coordinated planning, and technical oversight, the project was delivered to the highest standards—ready to support the client’s evolving workplace needs.

Case Study: Regional IT Infrastructure Refresh for Leading UK Retailer – Asia Offices

Overview
A major UK retail brand engaged PTS Managed Services to deliver a full IT infrastructure refresh across its regional offices and data centre locations in Hong Kong, China (Dongguan and Shanghai), India (Haryana), and Bangladesh (Dhaka).

This multi-site upgrade included structured cabling, network hardware, Wi-Fi systems, environmental monitoring, server room builds, and secure hardware disposal—all executed in live operational environments. PTS provided end-to-end project consultancy, procurement management, and technical delivery support while ensuring zero operational disruption across all locations.

Project Objectives

• Refresh all regional office and server room IT infrastructure to meet current global standards

• Deliver all works in live environments with no impact to business operations

• Provide full project and procurement management across four countries

• Design and document cabinet layouts, asset registers, and network topology

• Ensure secure and compliant hardware disposal across all sites

Scope of Work

Infrastructure Hardware Installation

• Delivery and cabinet installation of new servers, network switches, firewalls, IP KVM, 8kVA UPS systems, and EMS hardware

• Professional installation and documentation of all associated power and data cabling

• Smart hands support and structured equipment relocation within racks where necessary

• Full UAT testing with client approval prior to go-live

Wi-Fi Upgrade & Heatmapping

• Wi-Fi controller and AP installation across all offices

• Heatmap surveys to validate AP locations (if CAD drawings provided)

• AP mounting, cabling connection (if available), and readiness for client-side configuration

Secure Hardware Disposal

• On-site HDD drilling and photographic documentation of all decommissioned hardware

• Equipment logged, certified, and disposed of via a third-party vendor with official receipts

Structured Cabling & Server Room Build

• New cabinet installations with levelling, power bars, and layout optimisation

• Cabling labelling, testing, and documentation to support PoE, AV, and IT requirements

• Electrical schematic submission and coordination for UPS installations

• Rack elevation drawings and infrastructure schematics provided as part of O&M package

Network Mapping & Documentation

• Full discovery and mapping of the client’s existing Asia network infrastructure

• Creation of a network topology diagram for all sites included in the refresh

• Updated asset registers and IT equipment documentation for all locations

Project Management & Consultancy

• Weekly project meetings with the client’s global and regional teams

• Location-specific rollout schedules and coordination plans

• Management of third-party vendor quotes, deliveries, and approvals (including India-specific payment coordination)

• Development of O&M manuals including rack layouts, port labelling, sensor placements, and CAD drawings

Key Results

• Zero Downtime: All works completed in live environments without disruption to daily operations

• Multi-Country Coordination: Successfully managed project delivery across Hong Kong, China, India, and Bangladesh

• Enhanced Infrastructure: New IT systems and cabling prepared for future growth and evolving workplace demands

• Full Compliance & Documentation: All assets tracked, labelled, and documented to meet internal audit and governance needs

• Trusted Global Partner: Delivered within timeline and budget while aligning with the client’s international IT standards

Why Choose PTS for Multi-Site IT Refresh Projects?
PTS brings over three decades of global infrastructure delivery experience, with proven expertise in managing complex, multi-region rollouts in live environments. We offer:

• Full-scope project and procurement management

• On-site coordination and hands-on technical delivery

• Secure hardware disposal and documentation

• Vendor-neutral consultancy and stakeholder alignment

• ISO-aligned processes with a focus on risk mitigation and business continuity

Planning a Regional IT Refresh?
Whether you're modernising your infrastructure, upgrading regional offices, or seeking a trusted delivery partner, PTS provides the expertise and oversight to ensure success—without disrupting your operations.

Contact us to learn more about our international IT consultancy and delivery services.

Case Study: Technology Infrastructure Delivery for Global Law Firm – Office Relocations in Hong Kong & Singapore

Overview
A leading international law firm appointed PTS to deliver end-to-end consultancy and project management for its office relocations in both Hong Kong and Singapore. The project encompassed the full design and implementation of structured cabling, audio visual, IT, and security systems to support the firm's modern workplace requirements and global technology standards.

PTS was engaged to act as the client’s technology partner—providing strategic design consultancy, vendor management, and on-site project oversight to ensure seamless integration, risk mitigation, and successful handover across both locations.

Project Objectives

• Design and implement future-ready structured cabling and AV infrastructure aligned with global IT and workplace standards

• Deliver new communications rooms

• Oversee procurement, coordination, and installation of security and access control systems

• Provide vendor-neutral Cabling, AV, Security designs tailored to legal workplace use cases.

• Ensure fully operational systems at go-live, supporting a smooth transition to the new offices

Scope of Work

Structured Cabling & Communications Rooms

• Design of structured cabling systems, and comms room layouts

• Integration of IT infrastructure into architectural and M&E coordination processes

• Cabling implementation to support voice, data, Wi-Fi, AV, and security across open plan and enclosed spaces

Audio Visual Systems

• AV design consultancy for meeting rooms, boardrooms, and multi-purpose spaces including VC, content sharing, and room control

• Specification and coordination of AV-over-IP platforms and signal distribution

• Oversight of vendor implementation, testing, and user acceptance

IT & Security Systems

• Coordination of client IT infrastructure including network equipment, Wi-Fi design, and rack layouts

• Design and oversight of access control, CCTV, and intercom systems integration

• Compliance with both firm-wide and local regulatory standards

Project Management & Oversight

• Creation of tender packages and management of vendor selection process for each discipline

• Weekly coordination calls with local stakeholders and global IT teams

• QA/QC site inspections, issue tracking, and final commissioning oversight

• Full documentation and as-built handover, including port maps, AV drawings, and security system layouts

Key Results

• Seamless Multi-Region Delivery: Successfully delivered two parallel projects to consistent global standards

• Integrated Technology Stack: Fully coordinated IT, AV, and security infrastructure designed to work together from day one

• Future-Ready Design: Infrastructure built to accommodate growth, system upgrades, and emerging workplace technologies

• Stakeholder Confidence: Maintained clear reporting and accountability throughout, aligning global IT with local execution

Why Choose PTS for Legal Sector Relocations?
With extensive experience supporting legal firms across Asia Pacific, PTS understands the unique operational, confidentiality, and technology requirements of the legal industry. We provide:

• Independent, vendor-neutral design consultancy

• Deep understanding of legal workplace AV, Security and IT needs

• Proven track record in regional delivery and project governance

• Structured methodology aligned with ISO and global client frameworks

• On-the-ground support in Hong Kong, Singapore, and other key markets

Planning a Legal Office Relocation?
Whether you’re consolidating, relocating, or upgrading your office technology, PTS can support you at every step—from strategic planning to go-live support.

Contact us to learn more about our integrated workplace technology consultancy and project management