IT Support, Operations & Security

IT Support Services

Do you need IT support for your business? Our fully manned help desk is your first line of defence against IT disruptions. We provide swift, effective solutions to your technology support challenges, ensuring minimal downtime.

Our IT support service help desk is available in multiple languages, catering to a diverse clientele, and is delivered to ISO standards. Our skilled field engineers are always ready to offer hands-on assistance, bringing expertise right to your doorstep. Our service offering includes:

  • 24/7 Help desk through phone, email and other digital channels. Our responsive helpdesk provides users with rapid support for everyday IT issues via phone, email, or remote access. Staffed by experienced engineers, we ensure minimal disruption and a high-quality service experience for your team.

  • We offer both remote and on-site IT support to keep your systems running smoothly. From troubleshooting and patching to hardware replacements and user assistance, our team acts as your outsourced IT department.

  • Our comprehensive IT audits assess the health, security, and compliance of your systems. We identify risks, inefficiencies, and opportunities for improvement, providing clear, actionable recommendations aligned with best practices and your business goals.

  • PTS provides practical, business-focused cybersecurity solutions to help protect your infrastructure, data, and users against evolving threats. We support clients with policy development, risk assessments, endpoint protection, and network security, aligned to best practice frameworks such as ISO 27001 and NIST.

IT Management

As an IT outsourcing support company, PTS excels in managing the vital components of your network and infrastructure. This includes management of servers, data centres, networks, cloud and firewalls.

Our service offering ensures the security, high performance, and scalability of your technology backbone, which is crucial for your business's resilience and growth potential.

  • We provide full lifecycle management for physical and virtual servers, including configuration, monitoring, patching, and optimisation. Our proactive support ensures maximum uptime and efficient performance for your business-critical applications.

  • From on-premises arrays to cloud-integrated solutions, we design and manage secure, scalable storage environments tailored to your data needs. Our team ensures your data is protected, accessible, and compliant with relevant regulations.

  • PTS handles the design, deployment, and management of your LAN, WAN, and wireless networks, delivering fast, reliable, and secure connectivity across your business. We monitor performance and resolve issues before they impact operations.

  • We support cloud-first and hybrid strategies, helping you leverage public and private cloud environments with secure, cost-effective configurations. From Microsoft Azure to AWS, we manage migrations, security, performance, and cost optimisation.

Cloud Solutions & Migration

We specialise in designing and managing secure cloud environments tailored to your business needs. From hybrid infrastructure to fully cloud-native deployments, our team ensures seamless server migration, robust security, and optimal performance.

  • Design and run your cloud environment – Scalable, resilient architectures built for efficiency and growth

  • Migrate your servers to the cloud – Minimise disruption with expert-led migration planning and execution

  • Secure hybrid cloud environments – Protect your data and infrastructure with enterprise-grade security controls

  • Assess your China-specific requirements – Navigate compliance, performance, and access challenges unique to mainland China

  • China cloud migration – In-country specialists to support compliant and effective migration strategies

  • China IT specialists – Local experience and regulatory understanding to ensure smooth operations across borders

Our cloud computing services are built to deliver flexibility, security, and operational excellence wherever you do business.

Cybersecurity Protection

Our managed IT services include a comprehensive suite of cybersecurity solutions designed to safeguard your business against ever-evolving digital threats. From proactive network defence to empowering your people, we provide the tools and expertise to secure your environment—inside and out.

We combine 24/7 monitoring with enterprise-grade protection and practical user training to reduce your attack surface and improve resilience across your organisation.

Our cybersecurity services include:

  • Network and perimeter security with 24/7 monitoring

  • Penetration testing and vulnerability scanning

  • Centralised anti-virus solution management

  • Email gateways to block spam, malware, and phishing attempts

  • Incident response planning and breach containment

  • Phishing simulations and awareness campaigns

  • Cybersecurity training for end users and IT staff

Secure your systems, educate your people, and reduce risk—without compromising productivity.

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Our Clients

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Cloud Services Company

Comprehensive infrastructure design for a new office space in a premium Shanghai building for a global cloud services leader.

Premier League Football Team

Full infrastructure design, procurement and installation management for regional offices, with ongoing IT managed services support.

Global Financial Services Company

Infrastructure consultancy, design, and project management for new premium office spaces for a top financial services firm.

Groceries and Merchandising

24/7 Helpdesk to provide comprehensive support for the infrastructure and networks in regional offices.

ISO Certifications

At PTS Hong Kong we are always striving for ever greater delivery efficiency, security and process management. This focus on quality translates into outstanding services delivered to our clients. We take service management seriously, it is this operational excellence which gives you, the client, confidence that your technology will deliver when you need it the most.

Because of this relentless pursuit of service management efficiency, we at PTS Hong Kong have recently been awarded the ISO 20000-1 (IT Service Management) globally recognised certification. PTS is now also certified in ISO 27001 (Information Security). We operate on the basis of continual service improvement, we can always do more, do better and improve the services that we offer our clients.

International School

Server, storage, networks, and on-site IT support management, with complex infrastructure and Wi-Fi rebuild projects for a prestigious school.
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Asset Management Company

Regional projects in cabling, infrastructure, data centers, and networks, along with IT and FM managed support services across APAC.
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