Audio Visual Solutions

AV Support Services

Whether it’s a failed video call, a non-responsive touch panel, or a room that just won’t start — our AV help desk is your first line of defence. We provide fast, effective troubleshooting and remote diagnostics to get your systems back online with minimal disruption.

Our multilingual support team understands the urgency of AV failures and responds accordingly — backed by ISO-aligned processes and proven escalation paths. When remote support isn’t enough, our skilled AV field engineers are on standby to provide on-site assistance where and when you need it.

Our AV support services include:

  • Remote AV help desk for first-line fault diagnosis

  • Escalation to certified AV field engineers for onsite troubleshooting

  • Preventative maintenance and routine health checks

  • Firmware updates and patching for AV systems

  • End-user and concierge support for high-profile meetings

  • Proactive monitoring and issue detection (where supported by hardware)

AV Design & Consultancy

We design AV systems that work — not just technically, but operationally. Whether you're planning a new office, upgrading meeting rooms, or rolling out collaboration tools regionally, we ensure your AV solution is fit for purpose, scalable, and aligned with your business needs.

Our consultancy approach is practical and vendor-neutral. We don’t push brands — we design around your use case, budget, and long-term goals. From early-stage planning to final handover, we act as your trusted advisor, working alongside architects, project managers, and IT to ensure integration is seamless.

Our AV design and consultancy services include:

  • Needs assessment and user workflow analysis

  • Room standards and solution architecture

  • AV system schematics, BoMs, and scope documentation

  • RFP development and vendor evaluation

  • Technical project management and client representation

  • Post-install validation, tuning, and sign-off

LED Video Walls

LED video walls deliver exceptional visual impact for boardrooms, lobbies, control centres, and event spaces. We design, supply and install high-resolution indoor and outdoor LED displays tailored to your environment, with options ranging from fine-pitch meeting room walls to large-format public display systems.

Our team handles every stage — from site assessment and technical planning to structural design, mounting, calibration and integration with control systems. We ensure your LED wall is not only visually stunning but also reliable, serviceable, and compatible with your AV and IT ecosystem.

We offer vendor-neutral advice and work with leading brands to match the right product to your needs — whether that’s seamless ultra-thin panels for close-range viewing, or durable high-brightness displays for challenging environments.

Our services include:

  • Custom design and visualisation

  • Supply and installation

  • AV control system integration

  • Ongoing support and servicing

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How can PTS help you?

Our Clients

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Cloud Services Company

Comprehensive infrastructure design for a new office space in a premium Shanghai building for a global cloud services leader.

Premier League Football Team

Full infrastructure design, procurement and installation management for regional offices, with ongoing IT managed services support.

Global Financial Services Company

Infrastructure consultancy, design, and project management for new premium office spaces for a top financial services firm.

Groceries and Merchandising

24/7 Helpdesk to provide comprehensive support for the infrastructure and networks in regional offices.

ISO Certifications

At PTS Hong Kong we are always striving for ever greater delivery efficiency, security and process management. This focus on quality translates into outstanding services delivered to our clients. We take service management seriously, it is this operational excellence which gives you, the client, confidence that your technology will deliver when you need it the most.

Because of this relentless pursuit of service management efficiency, we at PTS Hong Kong have recently been awarded the ISO 20000-1 (IT Service Management) globally recognised certification. PTS is now also certified in ISO 27001 (Information Security). We operate on the basis of continual service improvement, we can always do more, do better and improve the services that we offer our clients.

International School

Server, storage, networks, and on-site IT support management, with complex infrastructure and Wi-Fi rebuild projects for a prestigious school.
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Asset Management Company

Regional projects in cabling, infrastructure, data centers, and networks, along with IT and FM managed support services across APAC.
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