Managed IT Services
Learn how our simple, flexible, cost-effective IT support solutions deliver a seamless experience for your business.
In the 21st century, every business is a technology business.
For over 20 years we have provided cost effective professional technology solutions and support across Hong Kong, China and the APAC region.
PTS Managed Services take your technology and service seriously, we understand the importance that both technology and good service plays in the success of every business, large and small. We don’t just support your technology, we support your people, your business and your operations to keep you running efficiently and safely 24/7/365.
We solve your problems, fast
IT helpdesk is the operational daily 1st line of support which keeps your business moving forward. Often it’s the simplest of issues which hinders your productivity, an efficient helpdesk ensures your business remains productive and trouble free.
- 24/7 Helpdesk through phone, email and other digital channels
- Fast in person response from our tri-lingual Engineering team
- Field Engineers to provide onsite IT managed services
- IT Support ticket management to strict industry standards
- Complete transparency through detailed client reporting
- ISO 20000 certified (IT Service Management)
Infrastructure & Networks
Your network and underlying infrastructure are the backbone of your business, security, reliability, performance and capacity for growth is critical. Technology infrastructure is the foundation upon which the rest of your business runs.
- Servers and Virtual Machine management
- Data centre management
- Networks, Wi-Fi, Routers and Firewall management
Access your data anywhere, anytime
Whether already in the cloud fully or partially there is little doubt that more and more companies are taking advantage of the numerous benefits of cloud computing. We are there to help you develop and deliver your roadmap to the cloud.
- Design and run your cloud environment
- Migrate your servers to the cloud
- Secure the cloud
- Hybrid cloud environments
Safeguard Your Data
Cybersecurity has never been more important or prominent concern for every business large and small. Taking security seriously is a pre-requisite for any organization, it isn’t if you will be attacked but when, make sure you have the right protections in place.
PTS provides our clients with holistic security design and consultancy to ensure that your business is protected, from end point protection through to end user security training for all your staff.
- Network and perimeter security and 24/7 monitoring
- Pen testing and vulnerability scanning
- Anti virus solutions management
- Security incident response
- Email gateways to reduce harmful spam and phishing
- Phishing campaigns and end user awareness training
The workplace is changing and evolving faster than ever, new technologies allow your business greater flexibility and your staff a more compelling experience. Easier to navigate meetings, better security controls and seamless technology integrated into every aspect of your workplace.
- Designing technology solutions to enable your workplace and staff to thrive
- Smart technology solutions for office space management, meeting rooms and access controls
- Audio visual and teleconferencing solutions to deliver an outstanding experience to your staff and clients
IT procurement can be a headache for any department, everything from BAU procurement of end user technology through to ore complex project related IT procurement as well as licence and warranty management. Let PTS take the headache away from your administration and provide professional sourcing to your business.
- Complete management of all pricing, procurement and supply chains from order through to installation
- Dedicated IT procurement professional solutions team
- Software licence and hardware warranty management services