# PTS Managed Services

> PTS Managed Services delivers IT support, technology projects, IT procurement and workplace AV across Hong Kong, Mainland China, Singapore and APAC. Over 25 years of vendor-neutral, on-the-ground expertise.

## Company
- Founded: 2001 (25+ years of trading history)
- Geographies: Hong Kong, Mainland China, Singapore, wider APAC
- Approach: Vendor-neutral, multilingual helpdesk, on-site engineers, ISO-aligned processes
- Certifications: ISO/IEC 27001 (Information Security Management), aligned to ISO/IEC 20000 (IT Service Management)
- Languages: English, Cantonese, Mandarin
- Website: https://www.ptsconsulting.com.hk
- Simplified Chinese: https://www.ptsconsulting.com.hk/zh/
- Hong Kong office: Room 2604, 26F, Hopewell Centre, 183 Queen's Road East, Wanchai (+852 3658 5000)
- Singapore office: 9 Battery Road, #08-102, MYP Centre, Singapore 049910 (+65 3138 3811)
- Shanghai office: 上海花园石桥路33号花旗集团大厦23楼30室 (+86 147 1440 0213)
- Contact email: hello@ptsconsulting.com.hk
- Author / company spokesperson: Ben Fox, Managing Director (https://www.ptsconsulting.com.hk/authors/ben-fox)

## Services
- [Accessibility Statement](https://www.ptsconsulting.com.hk/accessibility): PTS Managed Services is committed to making this website usable for everyone. Our accessibility commitment, the WCAG 2.1 AA standard we work to, and how to report a barrier.
- [Practical AI Advisory in Hong Kong & China](https://www.ptsconsulting.com.hk/ai-advisory): AI advisory for Hong Kong and China businesses: vendor-neutral guidance to define the use case and adopt AI tools that are safe where you operate.
- [Audiovisual Design Consultancy in Hong Kong & APAC](https://www.ptsconsulting.com.hk/audio-visual): Audio visual consultants in Hong Kong: independent, vendor-neutral AV design for boardrooms, trading floors and LED installations across APAC. Inavate award-winning team.
- [BIM Services](https://www.ptsconsulting.com.hk/bim-services): Building Information Modelling for workplace technology design. PTS provides 3D BIM modelling, clash detection and as-built drawings in Hong Kong and APAC.
- [Data Laws in China & Hong Kong: PIPL, CSL, DSL & PDPO](https://www.ptsconsulting.com.hk/china-hong-kong-data-laws): How China's PIPL, CSL and DSL and Hong Kong's PDPO govern data in, data out, where you store it and how you host — a practical guide for IT leaders.
- [IT for Foreign Companies in China & Hong Kong](https://www.ptsconsulting.com.hk/china-hong-kong-it-for-foreign-companies): The British-owned IT partner on the ground in China and Hong Kong for foreign companies — establish, support and integrate IT to your global standards.
- [Managed IT Services & IT Support in China](https://www.ptsconsulting.com.hk/china-it): IT support in Mainland China for foreign companies: on-the-ground Mandarin/English engineers, Shanghai-registered entity, one accountable partner since 2001.
- [Microsoft 365 & Azure Cloud Services Hong Kong](https://www.ptsconsulting.com.hk/cloud): Managed cloud services in Hong Kong — Microsoft 365 and Azure planning, migration, backup and ongoing management. ISO-certified, cross-border China and Singapore capable.
- [Cybersecurity Services Hong Kong](https://www.ptsconsulting.com.hk/cybersecurity): Managed cybersecurity from PTS: phishing and malware protection, endpoint monitoring, awareness training and incident response across Hong Kong and APAC.
- [IT Support for International Schools Hong Kong](https://www.ptsconsulting.com.hk/education-sector-it): IT support for international schools and education institutions in Hong Kong. Classroom AV, school-wide Wi-Fi, cybersecurity and managed support from PTS.
- [Family Office IT Support in Hong Kong](https://www.ptsconsulting.com.hk/family-office-it-hong-kong): Family office IT support in Hong Kong: discreet, secure managed IT for single and multi-family offices — cybersecurity, Microsoft 365 and white-glove support.
- [IT for Hedge Funds, Brokers & Financial Firms in Hong Kong](https://www.ptsconsulting.com.hk/financial-services-it-hong-kong): IT for Hong Kong financial firms — brokers, asset managers and emerging hedge funds. SFC-aware security, business continuity and audit-ready infrastructure.
- [In-house IT vs Managed Services in Hong Kong](https://www.ptsconsulting.com.hk/in-house-vs-managed-it-hong-kong): How to choose between in-house IT and managed IT services for your Hong Kong business: five deciding factors, cost comparison and the hybrid model.
- [IT Consulting & Advisory in Hong Kong](https://www.ptsconsulting.com.hk/it-advisory-virtual-cio): IT consulting and advisory in Hong Kong. PTS provides Virtual CIO leadership and senior IT consultants for assessments, roadmaps, vendor selection and delivery.
- [IT Procurement Hong Kong](https://www.ptsconsulting.com.hk/it-procurement): Vendor-neutral IT procurement across Hong Kong, China and APAC. PTS sources hardware, licences and infrastructure at competitive prices with no lock-in.
- [IT Projects & Infrastructure Consulting in Hong Kong](https://www.ptsconsulting.com.hk/it-projects): Office IT projects from PTS: cabling, infrastructure, AV, Wi-Fi and Microsoft 365 rollouts. Delivered on time across Hong Kong, Singapore and Mainland China.
- [IT Support in Hong Kong](https://www.ptsconsulting.com.hk/it-support): IT support in Hong Kong: a multilingual helpdesk and on-site engineers covering Microsoft 365, networks and hardware. ISO-certified, on the ground since 2001.
- [Business IT Support Services in Singapore and APAC](https://www.ptsconsulting.com.hk/it-support-singapore): IT support and managed services in Singapore: multilingual helpdesk, on-site engineers, Microsoft 365 and network support, with a no-surprises approach.
- [IT Support for Law Firms in Hong Kong](https://www.ptsconsulting.com.hk/law-firm-it-hong-kong): IT support built for Hong Kong law firms — matter confidentiality, document management, e-discovery readiness and multi-office connectivity. ISO 27001 certified, serving firms since 2001.
- [Managed IT Services in Hong Kong](https://www.ptsconsulting.com.hk/managed-it-services): What managed IT services are, what's included, and how outsourced IT compares to in-house. PTS runs IT for businesses across Hong Kong, China and Singapore.
- [Matterport Digital Twin](https://www.ptsconsulting.com.hk/matterport): Professional Matterport 3D scanning and digital twin services across Hong Kong, China and Singapore. Ideal for property marketing and facilities planning.
- [Video Conferencing & Teams Rooms Installation in Hong Kong](https://www.ptsconsulting.com.hk/meeting-room-av-installation): We install and support Microsoft Teams Rooms, Zoom Rooms and video conferencing in Hong Kong — room design, hardware and the Microsoft 365 behind it, by one accountable team.
- [Microsoft 365 Security Review & Hardening](https://www.ptsconsulting.com.hk/microsoft-365-security): PTS reviews and hardens your existing Microsoft 365 tenant — identity, email, data protection and Secure Score — with a prioritised remediation roadmap.
- [Microsoft 365 Setup for New Businesses in Hong Kong](https://www.ptsconsulting.com.hk/microsoft-365-setup): PTS sets up Microsoft 365 for new and growing businesses in Hong Kong — tenant, email migration, Teams, identity and a secure baseline from day one.
- [IT Office Relocation Services Hong Kong](https://www.ptsconsulting.com.hk/office-relocations): Office IT relocation in Hong Kong from PTS: structured cabling, server and network moves, Wi-Fi surveys, meeting-room AV and day-one support after cutover.
- [Private Equity IT Support & M&A Due Diligence](https://www.ptsconsulting.com.hk/private-equity-it-hong-kong): IT support and consultancy for Hong Kong private equity firms, plus independent IT due diligence on M&A targets and post-deal integration. SFC-aware, ISO 27001.
- [Technology Design Consultancy in Hong Kong](https://www.ptsconsulting.com.hk/technology-design-consultancy): Independent technology design consultancy for Hong Kong office fit-outs — AV, IT, structured cabling and server-room design, from concept to commissioning.
- [Business Wi-Fi Design & Troubleshooting Hong Kong](https://www.ptsconsulting.com.hk/wifi): Wi-Fi assessment, design and troubleshooting for Hong Kong offices. Survey-led and vendor-neutral, from a single floor to multi-site rollouts — with ongoing support after handover.

## Company Pages
- [About PTS](https://www.ptsconsulting.com.hk/about): PTS has delivered IT support, projects and procurement across Hong Kong, China and APAC for 25+ years. British-owned, locally staffed.
- [Contact PTS Managed Services Hong Kong](https://www.ptsconsulting.com.hk/contact): Contact PTS in Hong Kong, Singapore or China for IT support, cybersecurity, cloud, projects, procurement or AV. Practical advice and proposals, no sales pitch.
- [IT Support FAQs Hong Kong](https://www.ptsconsulting.com.hk/faqs): Frequently asked questions about PTS Managed Services. IT support, projects, procurement, cloud, cybersecurity and AV for Hong Kong, China and APAC.

## Case Studies
- [A Front-of-House Standard for a Global Investment Bank at Two IFC](https://www.ptsconsulting.com.hk/case-studies/av-design-investment-bank-two-ifc) (Financial Services · Hong Kong)
- [An 18-Floor Headquarters Where Every Space Has a Voice](https://www.ptsconsulting.com.hk/case-studies/av-design-sportswear-greater-china-hq) (Retail · Shanghai)
- [One AV Standard Across Thirteen Cities for a Global Risk Advisory Firm](https://www.ptsconsulting.com.hk/case-studies/av-standard-risk-advisory-apac) (Professional Services · APAC)
- [China IT: Bringing Operations into Compliance](https://www.ptsconsulting.com.hk/case-studies/china-it-bringing-china-operations-into-global-compliance) (Manufacturing · Mainland China)
- [Extending Global IT Support into Asia](https://www.ptsconsulting.com.hk/case-studies/extending-global-it-support-into-asia) (Multinational · HK · Singapore · China)
- [Infrastructure Consultancy — Corporate Office Fit-Out](https://www.ptsconsulting.com.hk/case-studies/infrastructure-consultancy-corporate-office-fit-out) (Corporate · Hong Kong)
- [IT Modernisation for a US Corporation](https://www.ptsconsulting.com.hk/case-studies/it-modernisation-supporting-a-us-corporations-transformation) (Manufacturing · Hong Kong & China)
- [Structured Cabling for a Global Financial Firm](https://www.ptsconsulting.com.hk/case-studies/it-project-structured-cabling-for-global-financial-services-firm) (Financial Services · Hong Kong)
- [290+ Microsoft Teams Rooms Across Nine Cities in Ten Months](https://www.ptsconsulting.com.hk/case-studies/microsoft-teams-rooms-apac-rollout) (Technology · APAC)
- [Regional IT Refresh for a UK Retailer](https://www.ptsconsulting.com.hk/case-studies/regional-it-infrastructure-refresh-for-leading-uk-retailer) (Retail · HK · China · India · Bangladesh)
- [Four Technology Packages, One Design Authority, One Immovable Deadline](https://www.ptsconsulting.com.hk/case-studies/technology-design-international-school-sixth-form) (Education · Hong Kong)
- [Technology Infrastructure Delivery for Global Law Firm](https://www.ptsconsulting.com.hk/case-studies/technology-infrastructure-delivery-for-global-law-firm) (Legal · Hong Kong & Singapore)
- [Transforming IT for a Local Hong Kong Business](https://www.ptsconsulting.com.hk/case-studies/transforming-it-for-a-local-hong-kong-business) (Professional Services · Hong Kong)

## Blog Posts (recent first)
- [Does Microsoft Teams Work in China? A 2026 Guide](https://www.ptsconsulting.com.hk/blog/does-microsoft-teams-work-in-china) (2026-06-18): Does Microsoft Teams work in China? Yes — but performance, the global vs 21Vianet tenant choice and cross-cloud meetings all need designing. A practical 2026 guide.
- [When an AI Model Vanishes Overnight: Continuity Lessons from the Fable 5 Shutdown](https://www.ptsconsulting.com.hk/blog/ai-vendor-risk-fable-5-shutdown) (2026-06-13): A US export-control directive forced Anthropic to disable Claude Fable 5 and Mythos 5 worldwide, three days after launch. What it means for Hong Kong and Singapore businesses — and how to build AI vendor resilience so a model going dark doesn't take your operations with it.
- [Best IT Consultants in Hong Kong: How to Actually Choose One (2026)](https://www.ptsconsulting.com.hk/blog/best-it-consultants-hong-kong) (2026-06-13): Looking for the best IT consultant or IT consulting firm in Hong Kong? An honest guide to the market, the criteria that separate good consultants from deck-writers, and how to verify any firm — including us.
- [How Much Does IT Support Cost in Singapore? A 2026 Guide](https://www.ptsconsulting.com.hk/blog/how-much-does-it-support-cost-in-singapore) (2026-06-13): What IT support really costs in Singapore in 2026: per-user pricing in SGD, the four pricing models, what drives the price, what's excluded, and how outsourcing compares with hiring in-house.
- [Is Microsoft 365 Copilot Worth It for SMEs? A 2026 Guide](https://www.ptsconsulting.com.hk/blog/is-microsoft-365-copilot-worth-it) (2026-06-13): Whether Microsoft 365 Copilot is worth it for SMEs in 2026: the new lower Copilot Business pricing, the free Copilot Chat tier, who actually benefits, data protection, and how to pilot it properly.
- [Microsoft 365 Business Premium vs E3 vs E5: Which Licence Do You Need? (2026)](https://www.ptsconsulting.com.hk/blog/microsoft-365-business-premium-vs-e3-vs-e5) (2026-06-13): Microsoft 365 Business Premium vs E3 vs E5 in 2026: prices (including the July 2026 increase), the 300-user cap, security and compliance differences, and how to mix licences without overspending.
- [China's MLPS 2.0 Explained: Cybersecurity Grading for Foreign Companies](https://www.ptsconsulting.com.hk/blog/china-mlps-2-0-explained) (2026-06-12): China's Multi-Level Protection Scheme (MLPS 2.0): the five levels, who must file, how grading and assessment work, and what it means for foreign companies' China IT.
- [How Much Does Meeting Room AV Cost in Hong Kong? (2026 Guide)](https://www.ptsconsulting.com.hk/blog/meeting-room-av-cost-hong-kong) (2026-06-12): What meeting room AV costs in Hong Kong in 2026 — huddle rooms to boardrooms — and the equipment, cabling, installation and licensing that drive the price.
- [Meeting Room AV Design Standards: A Reference Guide](https://www.ptsconsulting.com.hk/blog/meeting-room-av-design-standards) (2026-06-12): A reference guide to meeting room AV design standards: display sizing (AVIXA DISCAS), camera placement, audio coverage, acoustics, lighting and mounting heights.
- [Microsoft Teams Rooms Certified Devices: A 2026 Buyer's Guide](https://www.ptsconsulting.com.hk/blog/microsoft-teams-rooms-certified-devices) (2026-06-12): A 2026 buyer's guide to Microsoft Teams Rooms certified devices — Windows vs Android, the main vendors, and what to choose for huddle, standard and boardroom spaces.
- [Microsoft Teams Rooms vs Zoom Rooms: A 2026 Comparison](https://www.ptsconsulting.com.hk/blog/microsoft-teams-rooms-vs-zoom-rooms) (2026-06-12): Microsoft Teams Rooms vs Zoom Rooms in 2026: licensing, hardware, AI features, management and cross-platform join compared — and how to choose for your meeting rooms.
- [China's ICP Licence and ICP Filing (Beian), Explained](https://www.ptsconsulting.com.hk/blog/china-icp-licence-explained) (2026-06-10): What China's ICP filing (Beian) and commercial ICP licence are, who needs which, what foreign companies can and cannot obtain, and how the process works in 2026.
- ...and 41 more older posts at https://www.ptsconsulting.com.hk/blog

## Topic-segmented LLM content
Each topic file below contains the full text of every page (service, blog, case study) related to that topic, ready for retrieval-augmented generation. Prefer these over the master llms-full.txt for focused queries.

- [China IT & cross-border operations](https://www.ptsconsulting.com.hk/llms-china.txt)
- [Cybersecurity & compliance](https://www.ptsconsulting.com.hk/llms-cybersecurity.txt)
- [Microsoft 365, Azure & cloud](https://www.ptsconsulting.com.hk/llms-cloud.txt)
- [IT procurement](https://www.ptsconsulting.com.hk/llms-procurement.txt)
- [Singapore & APAC](https://www.ptsconsulting.com.hk/llms-singapore.txt)
- [Audio visual, Wi-Fi & meeting rooms](https://www.ptsconsulting.com.hk/llms-av.txt)
- [IT support & managed IT services](https://www.ptsconsulting.com.hk/llms-support.txt)
- [AI for business](https://www.ptsconsulting.com.hk/llms-ai.txt)
- [IT for financial services (hedge funds, brokers, family offices)](https://www.ptsconsulting.com.hk/llms-financial-services.txt)
- [IT for family offices](https://www.ptsconsulting.com.hk/llms-family-office.txt)
- [IT for law firms](https://www.ptsconsulting.com.hk/llms-law-firms.txt)
- [IT for foreign companies in China & Hong Kong](https://www.ptsconsulting.com.hk/llms-foreign-companies-china.txt)

## Feeds & Files
- Sitemap: https://www.ptsconsulting.com.hk/sitemap-index.xml
- Blog RSS: https://www.ptsconsulting.com.hk/rss.xml
- Full content dump for LLMs: https://www.ptsconsulting.com.hk/llms-full.txt